Responsible for • Rewards catalogue, Digital Vouchers & Online Recharge platforms.• Customer experience on reward redemption platforms• Customer engagement • Product enhancement- App & Web.• Overall rewards P&L • Vendor management• Project Management

• Launch of Co Branded Retail Loyalty card.• Project management for product launch.• Preparing Product P&L.•Forging strategic alliances for developing store front sourcing.•Preparing go to market strategy.

• New Partner acquisition & managing existing business.• Customising product offerings for Trade Marketing and Employee R&R activities • Enhance revenue number for existing portfolio.• Monthly/Quarterly/Yearly reviews with partners.• Customer segmenting and strategising communication activities.• Understanding customer requirement and align internal stakeholders to deliver the same in time.• Project management- Engaging with Marketing, Legal, Rewards, Operations… Show more • New Partner acquisition & managing existing business.• Customising product offerings for Trade Marketing and Employee R&R activities • Enhance revenue number for existing portfolio.• Monthly/Quarterly/Yearly reviews with partners.• Customer segmenting and strategising communication activities.• Understanding customer requirement and align internal stakeholders to deliver the same in time.• Project management- Engaging with Marketing, Legal, Rewards, Operations, Carding, BIU and Finance on regular basis. Show less

• Drive business of Secured and Unsecured (Credit) cards through 30 branches of State Bank of India with a team size of around 30 members.• Maintain a healthy product mix in the portfolio.• Keep a vigil on the costing parameters.• Sustain customer satisfaction level at required levels.• Ensure smooth relationship with State Bank of India includes both key decision makers and staff at the branch level.• Timely training and development of the team members to keep a check on… Show more • Drive business of Secured and Unsecured (Credit) cards through 30 branches of State Bank of India with a team size of around 30 members.• Maintain a healthy product mix in the portfolio.• Keep a vigil on the costing parameters.• Sustain customer satisfaction level at required levels.• Ensure smooth relationship with State Bank of India includes both key decision makers and staff at the branch level.• Timely training and development of the team members to keep a check on the attrition rate.• Reporting of all required MIS and interacting regularly with risk team and credit teams. Show less

Responsible for developing the branch franchise for Personal Loans in the area of West Delhi and Central Delhi with a team of 12 on roll and DST employees.Special focus on the area of CP cluster and with a targeted approach brought the cluster to its ever highest numbers of last two years.A very close interaction with underwriting teams.Consistently delivered best SUD: Disbursed ratio.

Drive business of Unsecured (Credit) cards and Travel (Foreign Currency) cards through 20 branches of ICICI Bank with a team size of 17 members.Adopted a cross functional approach interacting with Privilege banking. Wealth banking and GPC segments.Engaging in regular corporate activities with focus on cross sell opportunities. Timely training and development of the branch staff to augment the traction in various branches and Maintain a healthy product mix in the… Show more Drive business of Unsecured (Credit) cards and Travel (Foreign Currency) cards through 20 branches of ICICI Bank with a team size of 17 members.Adopted a cross functional approach interacting with Privilege banking. Wealth banking and GPC segments.Engaging in regular corporate activities with focus on cross sell opportunities. Timely training and development of the branch staff to augment the traction in various branches and Maintain a healthy product mix in the portfolio.Dealing with customer escalations and ensuring a good customer experience.Reporting of all required MIS and interacting regularly with risk team and credit teams. Show less