Tushar Ware Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Working knowledge of AWS Services IaaS, PaaS in the AWS. Strong foundation knowledge of AWS cloud services. Provide daily monitoring & troubleshooting the issue resolution to systems and services hosted on cloud resources Ability to design high availability applications on AWS across availability zones and availability regions Implement systems that are highly available, scalable, and self-healing on the AWS platform Deploying & managing the EC2 instance as required. Creating & Managing the User's with IAM for client , as well as subscribers by Internal Portal. Creating & Managing the policies to grant access to S3 Troubleshooting the issues and tracking the record on Zendesk. Managing database on FTP and SFTP using FileZilla. Enable & disable the firewall for the publisher website & App. Escalating the unresolved issue to next level using JIRA. Maintain the document using the Confluence.

Pune, Maharashtra, India

Understand client requirements and develop effective and instant functional management processes including reporting, review meetings, hiring, account setup, training, function planning, documentation, etc: This involves understanding the client's needs and requirements and developing management processes that can fulfill those requirements. Ensuring 100% adherence to all implemented SLAs and TAT. Reduce aging and backlog tickets both INC / SR: This means that the technical support team should ensure that all Service Level Agreements (SLAs) and Turn-Around Times (TATs) are met within the specified time frame. Additionally, the team should reduce the aging and backlog of tickets, both incident (INC) and service request (SR).Working with Cherwell software / Service Now ticketing tool and VMWare horizon administrator for VDI support: Cherwell and ServiceNow are both popular IT Service Management (ITSM) tools used for tracking and managing IT incidents and service requests. VMWare Horizon is a virtual desktop infrastructure (VDI) solution that allows users to access their desktops from any device. Working with these tools involves managing tickets and providing VDI support.Working on In-Contact CSM tool to monitor service desk resource activities and performing load balancing: In-Contact CSM is a tool used for monitoring service desk resource activities, such as call volume and queue times. Load balancing refers to distributing the workload evenly among team members to ensure that everyone is productive and that customers receive timely support.Taking remote via IntelliAdmin, SCCM and Microsoft Teams for onshore user technical assistance: IntelliAdmin and SCCM are remote desktop administration tools used to provide technical assistance to onshore users. Microsoft Teams is a collaboration platform used for communication and collaboration between team members. Taking remote via these tools involves providing technical assistance remotely to onshore users.

Pune, Maharashtra, India

• Compiling data and preparing reports using SAP BI module• Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision- making process.