Tushar Shinde Email & Phone Number

Thane, Mh, In

India

India

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Area, India

Accountability: Headed the activities of sales &; marketing for all regions; coordinated with operations team & suppliers overseas.Participated in Exhibitions / Conventions; designed adverts - region / country wise, brochure / introduced new destinations.Sought for new destinations / suppliers & introduced them.Actively coordinated with various Tourism Boards world wide for promotion.Involved in appointing preferred agents world wide; developed excellent rapport with International Agents, Indian Associations based world wide.Paid visits to all International Agents, conducted road shows and resolved complaints & issues of clients. Performed Networking / PR - Internationally and achieved the division targets which increased the market share as well.Successfully increased the Sales Network; secured profitability for the division and achieved Net Operating profits.Oversaw the customer services for the unit.Significant Highlights: Managed the sales activity for Entire Business Unit, accountable for increasing sales growth and Profitability. Drove the sales initiatives to achieve business goals & contributing in achieving the assigned targets. Ensured Zero Escalation and 100% customer satisfaction Conducted market intelligence to analyze the latest market trends and tracking competitor activities and providing valuable inputs for fine-tuning the selling and the marketing strategies.Evolved market segmentation & penetration strategies to achieve targets.Effectively set up a complete NRI Division for Cox & Kings.Appointed GSA in Dubai / Bahrain / Muscat / Kuwait /Doha, Kenya / Tanzania / South Africa / Congo United Kingdom / Canada / Hongkong / Srilanka.Played a stellar role in the set up of a B2B Call Center for their USA region.Demonstrated abilities in AAHOA; 2006.Conducted training for International delegates on sales technique / products & customer service from the past 4 years

Team ManagementAchieving budgets, guest standards & ratings as per company guidelines and making improvements.Issuing payment forms to the local tour operators in each port & responsible for all accounting necessary for all tours.Managing operations pertaining to foreign exchange, Hotel Bookings, Ticketing, Passports, Visas, etc.Handling sales operations for promoting packages and accountable for increasing the sales growth. Coordinating customer service by interacting with clients, liaising with destination agents & coordinating with concerned departments for problem resolution.Assisting the clients in determining their itineraries & travel plans, as well as offering them most competitive travel solutions.Leading, recruiting, training & monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets.

Accountabilities: Significantly set up the Holiday division for Orient Travel & Tour in U.A.E.Rendered services for Planning / Marketing / Product Handling / Brochures for the holiday company division of Orient Travels in Dubai.Capably managed the Holiday Division in Dubai and looked after Corporate Travels.Successfully achieved the sales targets and showed an Incremental Business.

Role:WFT (World Famous Tours)Accountabilities: Spearheaded the work of their Call Centre as it was introduced by SOTC KUONI for the first time in India.Effectively catered to the NRI's residing in USA & Canada for their Leisure Travel.Monitored the team & attending escalated calls; coordinating with Indian & American Travel agents.Successfully achieved the sales target and managed customer complaints.Instrumental in identifying new markets & promoting them with maintaining budgets.Guided a team and helping them in designing packages for Americans & Indians residing in USA & Canada. Liaised with Indian & American Travel agents and significantly increasing the Travel agents & Associations Network. Significant Highlights: Holds the credit for showcasing an increase in sales every year.Received a chance to visit USA for sales promotion in January 2004. Actively attended TIA Convention in LA April in 2004 (POWWOW).Rendered services in New York for 2 months that is

Role:Handled the check-in procedure while on the voyage.Significant Highlights: Pivotal in providing facilities to Catamarans on ground as well as on board. Oversaw the Sea Hostesses on board.Helped them in preparation of order for onboard foodstuff.Maintained an account of stock on board for food and beverages.Effectively communicated with passengers and handled their queries.Ensured a continuous follow up at all stages; learnt basic Motel operations.Managed the Services for House keeping, Restaurant, Room and Customers.

Strategic Management

Diploma, Hotel Management

E-Mba, Travel & Tourism Management; Business Management Studies

Jack Welch Management Institute - Jwmi - Leadership, Organizational Leadership