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Summary:Results-driven Technical Services Manager with a proven track record of managing and maintaining cloud, Unix, and Windows infrastructure and delivering high-quality services. With a passion for driving service excellence, I aim to meet service targets and achieve the highest level of customer satisfaction. Possessing a comprehensive understanding of various technical disciplines and leading a highly effective and motivated team to produce outstanding results.Key Skills:Cloud Computing: AWS Certified Developer - Associate (DVA)AWS Certified SysOps Administrator – AssociateMicrosoft Certified: Azure Fundamentals Az900VCP410: VCP4 Certification ExamOperating Systems: CSA (HP UNIX 1) v11RHCT (Red Hat Certified Technician) RHEL 4, RHCT (Red Hat Certified Technician) Red Hat Linux 9SCSA (Sun Certified System Administrator 1) Sun Solaris 9Microsoft Certified Professional (MCP)Storage Management Veritas Storage Foundation 5.0Network Administration: Cisco Certified Network Associate (CCNA)Service Management: ITIL Foundation ExaminationProfessional Experience:Domain LeadTCS | 2020 - PresentEffectively managed and maintained cloud, Unix, and Windows infrastructure to improve service quality and meet service targets, achieving high customer satisfaction.Produced and maintained documentation, including support procedures, training documents, and service level agreements, in compliance with departmental document control standards, to ensure clear communication across multiple technical disciplines.Conducted capacity analysis and produced regular and ad-hoc reports to assist in decision-making processes across multiple technical disciplines.Managed the engineering life cycle of all infrastructures, ensuring that all hardware, software, and firmware were maintained at the correct revision level and were supportable. Successfully managed key vendor relationships and maintained effective management of maintenance and support contracts.Developed and managed a highly effective and motivated team with clearly defined objectives aligned to the overall objectives of technical services. Planned and prioritized workload, assigned staff to projects, developed team members, and conducted staff appraisals.Provided proactive problem management that reduced the volume of incidents across the technology organization. Contributed work out of hours when appropriate to support major implementations or react to high priority service issues.Took on the role of Technical Recovery Manager for major incidents within the defined area.
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Delivery ManagerTata Consultancy ServicesBengaluru, Ka, In -
Technical ArchitectTata Consultancy Services Sep 2020 - PresentBengaluru, Karnataka, India
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Technical Manager - OperationsRefinitiv Jun 2019 - Aug 2020Bengaluru Area, India -
Infrastructure Service Manager / Technical Manager - OperationsThomson Reuters Dec 2015 - Jun 2019Bengaluru Area, IndiaManaging various aspects of Infrastructure and Service delivery within Investment Research Content (IRC) organization, driving efforts to improve service quality and meet service targets, achieve the highest level of customer satisfaction.RESPONSIBILITIES- Oversee and manage risk within IRC, including proactive identification and management of risk within the Content Service Availability Risk Register (SARR)- Champion solutions to high impact Content service and quality issues. Raising their profile within the organization and obtaining senior management focus, where necessary- Lead efforts to reduce the number of Severity 1, 2 and 3 Global Service Forum (GSF) issues- Be a point of escalation for serious/high impact service incidents as part of the ICC process- Lead incident management, drive problem management (PIR) and do RCA, mitigation plans, evaluate CAB’s (Change Advisory Board).- Hold responsible for end to end service delivery support model comprising of infrastructure setup, application setup, monitoring setup, and sign off to Production support- Ensure service quality, create mitigation plans for risks and acquire management/business sign-off.- Conduct Service Review Meetings, drive action plans for mitigating risks/dependencies impacting products / services- Engage and build strong stakeholders relationship for service delivery across multiple functions (Development, App production support, Platform teams and Business )- Maintain internal relationships with regional content ISMs and ISMs from other infrastructures, IPC teams, Tech Ops Service Managers, Business Units, Service and Quality Leads, Enterprise and I&A Service and Quality managers, Data and Technical Account managers.- Planning and managing DR exercise DataCenter-PDT, Datacenter Consolidation and Datacenter movement. -
Technical Manager - OperationsThomson Reuters Aug 2013 - Dec 2015Bengaluru Area, IndiaManaging various aspects of Infrastructure and Service delivery within Investment Research Content (IRC) organization, driving efforts to improve service quality and meet service targets, achieve the highest level of customer satisfaction.Ensures that appropriate documentation are delivered- such as, support procedures for technical services staff, training documents, and service level agreements across multiple technical disciplines.Produces and maintains documentation as per departmental document control standards, including support documents, project plans and status reports across multiple technical disciplines.Provides capacity analysis and produces reports both regularly and on an ad-hoc basis across multiple technical disciplines. Manages the engineering life cycle of all infrastructures, thus ensuring that all hardware, software and firmware, is maintained at the correct revision level and is supportable.Manages key vendor relationships and ensures effective management of maintenance and support contracts.Manages and develops and a highly effective and motivated team with clearly defined objectives aligned to the overall objectives of technical services.Plans and prioritizes workload of team, assigns staff to projects, develops team members and conducts staff appraisals.Provides proactive problem management that reduces the volume of incident across the technology organization.Contributes work out of hours when appropriate to support major implementations or to react to high priority service issues.Takes on the role of Technical Recovery Manager for major incidents within your defined area.Expectation management, ensuring all plans, budgets, and expectations are well grounded.Ensures department use of change management procedures in defining, planning and implementing change in such a way that service disruption is minimized, and adherence to service level agreements.
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Lead Engineer (Ir Content Tech Ops)Thomson Reuters Jul 2012 - Aug 2013Bengaluru Area, IndiaManages and ensures consistency and alignment of Implementation and Support functions and processes within an area of responsibility.Manages the introduction of new hardware, software and communications, the technical support of existing hardware, software and communications.Champions the development and deployment of, and adherence to, new or improved processes or structures, in order that the company optimizes use of resources needed to support or enhance the delivery of products and services to customers, whilst maintaining or improving existing service levels.Drives down incident rates and working within technical services to improve service recovery times.Ensures that all aspects of operability are delivered as part of the implementation process whilst ensuring that existing service levels are maintained or improved.Ensures full compliance to operational standards, procedures and best practice by developing a close liaison with various operational, project, development and product teams as well working within the technical services organization to ensure ongoing service and support can be maintained to agreed service levelsCreating and maintaining a highly motivated and service focused implementation or support team.
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Technical Lead (Dcms / Aurora)Thomson Reuters May 2010 - Jul 2012Bengaluru Area, IndiaDCMS/IAAS Global Platforms Team
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Senior Systems Engineer (Unix Sse)Thomson Reuters Aug 2007 - May 2010Bengaluru Area, IndiaThomson Reuters is the world’s leading source of intelligent information for businesses and professionals.We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, scientific, healthcare and media markets, powered by the world’s most trusted news organization
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System AdministratorGxs Jul 2005 - Jul 2007Bengaluru Area, IndiaGXS, Inc. 100 Edison Park Drive Gaithersburg, MD 20878 U.S.A. http://www.gxs.com/GXS is a leading worldwide provider of business-to-business EDI and supply chain integration, synchronization and collaboration solutions. The company operates a highly reliable, secure global network services platform enabling more than 40,000 businesses, including 75 percent of the Fortune 500, to conduct business together in real time.Responsible for the overall efficiency and effectiveness of the Internal IT Infrastructure and Data Centers and delivery of IT Application in india ;Taking a System Admin role in the day-to-day operations and support, IT environment management, network communications and helpdesk management -
System AdministratorSai Infosystems India Limited Jan 2005 - Jul 2005Surat Area, IndiaSai Infosytem (India) Ltd., is a largest Information Technology (IT) Company of Gujarat having a Nationwide presence. Popularly known as a “SIS”, is an ISO 9001 ,ISO 27001 and ISO 14001 certified company having a group turnover of around Rs. 416 Crores. We have pan India presence with 10 branch offices and over 90 support service centers, one manufacturing unit and having on board over 600+ IT professionals .We are moving global starting Overseas operations in Middle East
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System AdministratorSh3Lls.Net Mar 2003 - Jun 2005Surat Area, IndiaResponsibilities and Duties:- Remote FreeBSD/Unix Administrator. Tools: FreeBSD 4.9, OpenSSH 3.6.1, Webmin Version: 1.121, Experience in the constituent functions of network security requirementanalysis, design of policies, implementation, integrity testing, andviolation reporting and disaster management I have extensively deployedand managed Firewalls, Domain Name Servers, Mail Servers on FBSDIPFW, Log Analysers, and conducted security audits on networks.
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Network/Vpn EngineerIqara Telecoms India Pvt Ltd Feb 2002 - Mar 2003Surat Area, IndiaTools: Win2000 Server, Microsoft PPTP/L2TP/IPSec VPN Server/Client Terminal server, RDP, ICS, Winsock Proxy Service. Worked with network engineers, technical staff, and vendors to developand implement network projects. Providing on site and on call troubleshooting to ensure projects met time, budget and specification requirements. Provided technical support for Computer and network support for about 53 customer service representatives.
Tushar G. Skills
Frequently Asked Questions about Tushar G.
What company does Tushar G. work for?
Tushar G. works for Tata Consultancy Services
What is Tushar G.'s role at the current company?
Tushar G.'s current role is Delivery Manager.
What is Tushar G.'s email address?
Tushar G.'s email address is tu****@****ers.com
What skills is Tushar G. known for?
Tushar G. has skills like Veritas Volume Manager, Solaris, Unix, Unix Administration, Linux Server Administration, Hp Ux, Freebsd, Sun, Flex, Chassis, Vmware, Veritas Cluster Server.
Who are Tushar G.'s colleagues?
Tushar G.'s colleagues are Suchita Patil, Abishek Joel, Madhavi Mishra, Kanwarpal Singh, Shreya Kumari, Mehul Gupta, Deepak Kumar.
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