Key Projects:• Hypercare Applications Technical Services for SANOFI• DevOps Engineer (Service Transition & Transformation) for UBS • Team Manager - Developers & Deployment Services for UBS• Team Leader - Middleware Technical Services for UBSRoles and Responsibilities• Ensure high service standards by managing application and IT Infrastructure services.• Maintain strong relationships with technology teams, vendors, and service technology partners.• Work closely with decision-makers, business and technical users to define functional, technical and operational requirements. Contribute to the best practices and focus on adding value to the customer and organization. • Support technical aspects of the applications and IT infrastructure. Maintain run books, SOP, knowledge articles.• Act as a consultant on requirements discovery, system analysis, architectural design, software construction, production support, design reviews, code reviews, data transformations, version upgrades, system conversions and integrations to various clients.• Design change management strategy and develop detailed plans to lead the implementation of all change management activities and address escalations.• Automate deployment mechanisms for projects, reduce human intervention and enhance deployment quality. Contribute to reducing the cost of delivery by performing left shift, identifying and driving Continuous Service Improvement and automation initiatives. Engage in cost estimation of resource provisioning on AWS and GCP cloud.

Deputed by CognizantHypercare Applications Technical Support for SANOFI:o AWS Cloud Platformo Configuration Management o Incident and Problem Management o Continuous Improvement o Service Level Management o Change and Release Management o Disaster Recovery Testing

Deputed by Dell & Cognizant.o DevOps Engineer for UBS:Successfully on boarded/adopted 100+ web applications to deployment tool. Involved in requirement gathering, feasibility study, creating deployment scripts, data validation, testing deployment scripts in UAT/TEST environments and configuring applications for production deployments. Using DevOps tools release and deploy the code.o Developers & Deployment Services for UBS:Lead the team of 15 support analyst and successfully met the performance targets for the team in terms of achieving monthly KPIs.o Middleware Technical Services for UBS:Responsible for high availability of Middleware infrastructure used across the globe. Successfully implemented Pex Lean in the project to eliminate wastes in various processes. Standardized operational tasks to increase efficiency and quality of service.

o Managed middleware infrastructure deployments.o Change and Release managemento Incident and Problem managemento Infrastructure configuration and patch managementKey Projects & Accomplishments:Middleware Technologies Operations: Successfully onboarded 50+ Wealth Management America and APAC applications to provide middleware services in managing the middleware infrastructure, deployments, application releases, change, incident and problem management. Reduced/minimized high numbers of issues during critical deployments by creating/modifying policies and procedures. Increased customer satisfaction level by setting correct customer expectations and streamlining the support model. Responsible for smooth Websphere deployments in production and non-production environments. Handled issues in deployments and coordinated with developers to resolve them.

• Responsible for maintaining high performance Sybase data warehouse infrastructure for Morgan Stanley.• Monitor and troubleshoot issues with ETL jobs to ensure service levels are met. Keep the financial losses to a minimum by performing root cause analysis and preparing Problem Analysis Report for permanent code fix.• Stabilized the data warehouse by resolving the technical issues related to systems and databases. • Coordinated with testing teams for the preparation of test cases required for testing the modules. • Engaged in regular database backup and maintenance activities, like re-indexing.

• Delivered high standard services related to production support, analysis, documentation, upgrades and disaster recovery process of applications and the respective application server infrastructure.• Preserved database consistency by reconciliation. Managed banking applications and back-end batch processes.• Maintained application architecture documentation and procedures for installation and maintenance.

• Developed, implemented and maintained application systems and databases.• Responsible for understanding the existing code, documentation of technical specifications and coding and testing of new requirements using Oracle PL/SQL & UNIX Shell scripting. • Actively involved in planning and upgrading required infrastructure and competently handle incident management, change management, problem management and other process controls for relevant applications. • Developed and delivered progress reports, proposals, requirements documentation flowcharts, layouts, diagrams and training documents. Provided training to internal users and peers on existing applications.