Hospitality Management, Leasing Solutions, Events, MICE, Procurement, Training

• Resort Operations Management• Budgeting and cost control planning• Training and employee development programme• Revision of Standard Operating Procedures as per five star service culture• Recruitment• Sales and Marketing enhancement• Food and Beverage operations• Housekeeping operations• Project planning

Business Development / Marketing:Managing Marketing and Sales operations for achieving increased growth in terms of Revenue, A.R.R and Occupancy percentage.Marketing Plan for Hotels, studying and analyzing feasibility Report looking at market demand and supply scenario.Conceptualizing and implementing competent business strategies to corporate Market and achieve pre-set sales and profit targets. Analyzing different promotional activities of competitors looking at market scenario… Show more Business Development / Marketing:Managing Marketing and Sales operations for achieving increased growth in terms of Revenue, A.R.R and Occupancy percentage.Marketing Plan for Hotels, studying and analyzing feasibility Report looking at market demand and supply scenario.Conceptualizing and implementing competent business strategies to corporate Market and achieve pre-set sales and profit targets. Analyzing different promotional activities of competitors looking at market scenario and implementing promotional strategies to promote others revenue. Key Account Management:Identifying and networking with prospective clients, generating Rooms Banquets and Conferences business from the existing accounts and achieving profitabilityBuilding and maintain healthy business relations with major accounts, ensuring guest satisfaction by providing standard service quality norms.Exploring potential business avenues, Blitz planning and Travel and Trade show trip to different regions of India to create maximum awareness about hotel. Operations Management:Providing assistant to all Regional Sales Offices / Reservations and Sales & Marketing Department in their Day to day activities.Attending grievances, queries raised from all Regional offices and Marketing department, Corporate and Travel Agents and providing them a positive solutions.Overseeing and planning the cost control measures with optimum utilization of resources. Team Management:Leading, Training and monitoring the performance of team members to ensure efficiency in sales operations and meeting of individual and group targets.Conducting meeting for setting SOPs of department, Policy & Procedure, Sales Planning & Control and training to enhance Sales Technique and designing and Streamlining processes to ensure smooth functioning of sales operations. Show less

Liaisoning with Governmental and Non-Govenmental agencies.Monitoring Licences and State Regulations.Maintaining co-ordination between various departments within and outside the Hotel.Maintaining compliance pertaining to legal laws.Ensuring proper Policy and Procedures are implemented to assist in smooth functioning of the organization.

AdministrationAssisting with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.Customer ServiceHandling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Ensuring all employees… Show more AdministrationAssisting with the development and maintenance of a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.Customer ServiceHandling all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.Ensuring all employees provide a courteous and professional service at all times.FinancialMaximizing employee productivity through the use of multi-skilling.Ensuring that the Hotel operates with the lowest possible cost structure.Ensuring that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.OperationalManaging the department according to established concept statement providing a courteous, professional, efficient, and flexible service at all times.Ensuring a sales attitude is adopted at all times and maintained an awareness of all sales opportunities at the Airport.Being knowledgeable and promoted / up selling of Rooms, Outlets and other facilities/programs whenever opportunities arise.PersonnelOverseeing the punctuality and appearance of all Guest Services employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.Conducting annual Performance Development Discussions with the employees and supported them in their professional development goals.Developing the skills and effectiveness of all employees through appropriate training, coaching, and mentoring.Encouraging employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Show less

Airport LiaisonAirport SalesTransportation

Airport CoordinationAirline SalesGuest ServicesBell Desk ManagementTravel Desk Management

Airport Services Coordination and FacilitationAirline Sales