• Customized over 15 sales process flows using process builder and flow builder based on user needs.• Configured 20+ custom objects, 50+ fields and 10+ page layouts, improving data accuracy and reducing form submission errors by 30%.• Assisted in migration of 100,000 records using data loader, data cleansing and mapping resulting in 95% accuracy rate post-migration.• Created reports and dashboards in Salesforce to meet business requirements.

• Assisted in the development of promotional materials such as brochures, flyers.• Collaborated with internal teams to develop tailored solutions for clients' needs.• Identified and improved process improvement that led to a 10% reduction in project delivery time and a 12% increase in operational efficiency. • Conducted research on customer feedback from 200+ clients, leading to actionable insights that improved product satisfaction by 18% and service ratings by 20%.

• Conducted team research on contribution of youth development towards society (Africa). • As a member of a dynamic team, I participated and organized weekly meetings of the Policy Strategy Group on World We Want 2015 summit. • Indulged in team discussions that required strong critical thinking skills as we needed to find solutions to the global problems that our world is currently facing or will face in the future.