At Gallabox, I had the opportunity to serve as an Accounts Manager, where I was responsible for managing the organization’s top accounts. In this role, I ensured that our key clients received exceptional service and support, fostering strong and lasting relationships. Additionally, I led a talented team of 13 account managers, guiding them to achieve their targets and excel in their roles. My responsibilities included overseeing account strategies, providing mentorship, and facilitating communication between the team and other departments. This experience honed my leadership skills and deepened my understanding of client management and team dynamics. Through my proactive approach and commitment to excellence, I contributed to the growth and success of Gallabox, ensuring our clients' needs were met and exceeded.

At Amazon, I worked in the claims department for the US and Canada marketplace. I managed a team of 18 investigators, closely monitoring their performance to ensure efficiency and accuracy in handling claims. My role involved overseeing daily operations, providing guidance, and implementing strategies to enhance team productivity. In addition to my managerial responsibilities, I actively participated in the department's Kaizen project. This initiative aimed to identify and address issues, streamline processes, and improve overall departmental performance. My contributions to the Kaizen project helped minimize operational challenges, leading to a more effective and cohesive work environment.

At AMNS Steel, I received comprehensive training in the Cold Rolling Mill (CRM) department. During this period, I gained in-depth knowledge of the entire process, from rolling and setting the thickness of steel plates to the final packing stage. This experience provided me with a solid understanding of the technical aspects and operational workflow of the CRM department, enhancing my expertise in steel manufacturing processes.