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• Providing level 1 and 2 support to all Tata communication LTD ATM’s in India.• Monitoring the WAN links of the ATM’s and providing best effort services for restoring the links of ATM’s which are observed to be down in the monitoring.• Incident management for queries and issues raised by the field & internal customer escalations.• For checking the reachability of the ATM’s tools used: TATA Net and Hughes.• Checking the parameters of the all the ATM’s in different portals like AGS and Diebold.• Providing remote support for ATMs like link down, cash dispense problem, LAN connectivity problem and arranging Field engineer at site for resolution of the problems.• Ticketing tool used to track the problems is TMS (Ticketing & Monitoring systems).• Maintaining & troubleshooting of ATM end-points and LAN connections

Testing and Troubleshooting.