Directed operations across multiple logistics hubs at Red-X Logistics Limited, optimizing processes and driving efficiency. Managed a talented team, enhanced service delivery, and fostered strong client relationships. Proud to have contributed to Red-X Logistics' reputation for excellence and innovation in the logistics industry.

• Achieving 100% delivery success through strategic oversight and team collaboration.• Managing hubs for optimal operations and fostering sustainable team growth.• Proactively addressing crises and maintaining close communication with Hub In Charges.• Providing timely zonal updates for informed decision-making by management.• Analyzing trends and partnerships for sustainable growth decisions.• Connecting with stakeholders to manage issues and drive resolutions.• Leading initiatives for people and process development, ensuring operational excellence.• Meeting SLAs consistently through efficient team management.• Ensuring hub compliance across all segments and delivering dynamic reports as needed

In my current role as an Operation Manager at Winner's Courier LTD, I have successfully managed and supervised all aspects of operations, ensuring timely and efficient management of pickups, deliveries, and internal hub operations. I have led a team of coordinators and couriers to guarantee that every shipment is handled within the designated deadlines. Additionally, I have been responsible for financial management, revenue growth, cost control, and debt collection, consistently meeting budgetary deliverables.

During my tenure as a Zonal Sales Manager at e-Courier L.T.D., I played a pivotal role in establishing the eC Express point in my respective zone. I generated volume and revenue targets, monitored order flow and delivery SLAs, and resolved conflicts and complaints from clients and retailers promptly. I also conducted market analysis, devised distribution plans, and ensured the achievement of business and service objectives efficiently.

As an Operation In-Charge at e-Courier L.T.D., I demonstrated strong leadership skills by evaluating partner performance, coordinating with branches and HR, and creating a motivated work environment. I have consistently delivered results by managing queries, conducting audits, and maintaining effective communication with stakeholders.

My customer service experience as a Customer Service Officer at Genex Infosys L.T.D. further honed my interpersonal and problem-solving skills, allowing me to effectively address customer needs and provide satisfactory solutions.