Tustin Borg Email & Phone Number

Salt Lake City, Utah

Responsible for numerous IT performance monitoring, measurement, reporting and improvement activities. Determine, negotiate and implement quality procedures and standards for technology operations. Lead a team dedicated to processing and distributing business knowledge to appropriate UTA entities and assist those entities with the application of that knowledge.

Salt Lake City, Ut; San Diego, Ca; Portland, Or

2011-13: Software & Services Group – QA OPS & VENDOR MANAGER/BI SPECIALIST Managed testing operations for 800+/month submissions to AppUp app store. Included processing workflow, load balancing and handling escalations. For BI, gathered & analyzed data; provided recommendations and supporting data for better business decision making.• Developed cost modeling and tracking tools• Negotiated vendor contracts• Designed validation strategies• Provided workload forecasts to vendors• POC for internal & external teams• Conducted ops review meetings• Executed vendor visits & training sessions2001-11: Mobile Wireless Group – APPLICATION QA TEAM LEAD/OPERATION SERVICES TEST EXECUTION LEAD Coordinated manual application QA activities and provided resources & support for all outsourced testing. Lead a team that owned process of sorting, assigning & tracking test runs for execution. Owned relationships with vendors, including test houses, localization vendors and a 25+ person managed services workforce.• Owned planning & load balancing across resources• Chaired weekly resource forecasting meetings with feature owners & project managers• Conducted strategic and tactical planning meetings with vendors• Delivered results reviews to management• Managed vendor budget & negotiated contracts• Presided over global Quality Center Forum & tools development team• Helped to design & deploy risk regression testing models1999-01: Network Systems Division – QA/VALIDATION TEAM LEAD & PRODUCT OWNER Lead testing efforts for 8 InBusiness product releases; co-lead on NetStructure e-commerce server validation. Executed white and black-box tests on various embedded OSes.• Created defect reports & interfaced with developers• Lead bug scrubs meetings• Reported project data to program managers• Authored Master Test Plans, coverage analyses and contributed to MRD & PRDs• Developed tool to track & report testing activities• Spearheaded Emergency Response Teams

Salt Lake City, Utah

Software & hardware QA tester on various connectivity and first-generation Internet appliance projects, reporting directly to various team leads. Utilized testing tools such as SmartBits, Chariot, Chisel, Shomiti Surveyor, and Network Monitor. Edited Perl and TCL/TK scripts to customize automated test scenarios.

Salt Lake City, Utah

Managed contractor team, responsible for implementing a 1,400 machine roll-out (OS, software & hardware upgrades) across 6 states.

South Jordan, Utah

Worked side-by-side with developers as a software tester in a C++ development environment. Assisted customer needs as third-tier software support in call center. Also, served as primary author on assorted installation instruction and technical manuals.