PRN

Under construction re-branding

PRN/?

PRN/Stylistic Stylist

Correctional services

Provided Customer Service - Inbound/Outbound Call CenterDelivered world class customer service to build customer satisfaction and loyalty.Provided effective and timely resolution for a range of customer inquiries.Strive for one-call resolution of customer issues.Completed ongoing training to stay abreast of product, service and policy changes.Strike a positive and cooperative tone with both customers and coworkers.Demonstrated best judgment in the disbursement of… Show more Provided Customer Service - Inbound/Outbound Call CenterDelivered world class customer service to build customer satisfaction and loyalty.Provided effective and timely resolution for a range of customer inquiries.Strive for one-call resolution of customer issues.Completed ongoing training to stay abreast of product, service and policy changes.Strike a positive and cooperative tone with both customers and coworkers.Demonstrated best judgment in the disbursement of adjustments and credits.Increased the customer experience by providing information on new products, rate plans, and services through up selling opportunities.Handled a high influx of outbound calls within a dynamic call center environment.Responded to customer inquiries and requests and resolved issues efficiently and professionally on past due debits.Exercised strong interpersonal communication skills with customers and department personnel.Accepted and managed multiple priorities and maintained effective results in a quota driven workplace.Assisted wireless cell phone customers with items such as adding minutes and troubleshooting.Accepted assignments with an open, cooperative, positive and team-oriented attitude.Utilized multiple call center support applications to efficiently assist customers and agents. Show less

As a Market Researcher I specialized in quantitative and qualitative research. The quantitative research involved working with statistics and percentages and delivered quick results.The qualitative research involved analysing opinions which provided reasons behind certain percentages.

Developed and implemented a formal training programs and workflows for the sales and marketing department.Responsible for analyzing training needs, developing curriculum and delivering course material. In addition, to this position I worked with the Verification/marketing Supervisors on incorporating and updating procedures. Evaluated trainees for effectiveness of training and individual employee growth. Worked with the quality assurance coordinators and managers to develop… Show more Developed and implemented a formal training programs and workflows for the sales and marketing department.Responsible for analyzing training needs, developing curriculum and delivering course material. In addition, to this position I worked with the Verification/marketing Supervisors on incorporating and updating procedures. Evaluated trainees for effectiveness of training and individual employee growth. Worked with the quality assurance coordinators and managers to develop specific training to meet the needs identified by auditing. Responsible for development of reporting of measurements of training needs and results. Adapted Leadership skills to effectively direct trainees and other department professionals while in a training class environment with the ability to properly evaluate comprehension and application of subject material. Responded positively to new developments and helped lead the way forward to include new developments in training targeted to both new and existing employees.Obtained excellent written and oral communication skills that where necessary to produce and deliver quality training programs.Primary & Critical Accountabilities of training telemarketing representatives on products and servicesPrimary - Conversion of SalesCritical Quality of appointments that comes in to the companyCritical Quality of sales that comes in to the companyResponsible for meeting business targetsMaintained confidential information of the customersProvided clarity on products to the customers Show less

Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service . Contacted businesses by telephone in order to solicit sales for services.Explained products or services and prices, and answer questions from customers. Recorded names, addresses, and reactions of prospects contacted. Obtain names and telephone numbers of potential customers from sources such as telephone… Show more Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service . Contacted businesses by telephone in order to solicit sales for services.Explained products or services and prices, and answer questions from customers. Recorded names, addresses, and reactions of prospects contacted. Obtain names and telephone numbers of potential customers from sources such as telephone directories,reply cards, and lists purchased from other organizations. Adjusted sales scripts to better target the needs and interests of specific individuals. Answered telephone calls from potential customers who have been solicited through advertisements. Telephone and written letters to respond to correspondence from customers or to follow up initial sales contacts. Developed and pre-qualified leads by phone as well as schedule presentations and meetings for sales representativesHigh volume outbound telemarketing; 500+ contacts per dayAppointment settingBusiness to business sales acquisitionsProvide clarity on products to the customers Show less