I'm experienced Process Owner with a demonstrated history of developing and managing processes with results, stakeholders and customer in the focus.I have first-hand experience in Service Desk, Customer & Internal Support and participating creation and management of Event, Incident, Request Fulfilment and Problem processes with the help of ServiceNow tool for organization. I have been leading and participating in Major Incident Management and security incident management. I have open mindset to manage and improve services, applications and platforms in support of any business area with ITIL v.3 expert certification and basic knowledge of Lean Six Sigma. My educational background links to product development and design. I'm capable of independent working as well as being part of group effort for common goals.I like photography, nature, good food, port wines and travelling. I'm fairly calm and collective person but not forgetting humor when applicable in situ.-)