• Big Four Wireless Provider:Conducted competitive analysis to identify ideal deployment location of 5 target cities for 25K small cells in 2019 by matching customer segments in non-competitive markets for 5G technology. Also recommended more than 10% reduction of network infrastructure partner contracts for 5G product offering by comparing current market serviceability.• Fortune 100 Media & Telecommunications Provider:Analyzed market trend data with respect to current product suite capabilities to propose 12 new consumer telecom and cloud service growth products and evaluated customer pain points to improve viability of 4 existing cloud products both leading to completion of $2M revenue increase target by 2019.

• Big Four Wireless Provider:Led real estate cost recovery strategy which included negotiating recovery of $2.8M in provider overpayments due to misinterpretation of contractual real estate rights identification of tower real estate cost recovery opportunities and developing corrective account payable actions for ~250 real estate sites to reduce future risk of overpayment errors.• Fortune 100 Global Mass Media Provider:Managed product feature milestones across 11 engineering and 1 design team for a redesigned consumer bill pilot. Coordinated the nation-wide deployment strategy of the new consumer bill for over 20M cable and internet customers following the pilot program.

• Texas Fiber Network Services Provider:Defined 75 business requirements and refined ~75 UI and functional designs for a new Enterprise Order Management tool through customer interviews and senior executive workshops. Also, redesigned the operational telecommunications delivery process reducing yearly operating costs by ~$200K.• Fortune 100 Global Mass Media Provider:Created 14 standardized billing configuration trainings and new hire FAQ to simplify billing processes and reduce billing errors due to employee inexperience Reduced billing system process variations 50% by removing 16 redundant bill code process steps across two internal departments thereby decreasing operational re-work.

BA member of the North American Commercial Solutions team in Core Software Engineering with responsibilities including:• Assisting with the implementation of the Agile framework through the consolidation and evaluation of Scrum team and QA metrics.• Mapping customer credit report outputs with SQL tables for the use in batch credit report processing• Working with professionals and students to recruit new co-ops

Tutor undergraduate students on a one to one basis in calculus, physics, computer science, chemistry, biology, and engineering.

• Evaluate and analyze airplane production discrepancies of all types, such as functional tests, chemical & thermal processes, and airplane installations.• Provide corrective action dispositions to manufacturing for unsatisfactory conditions and Non-Conformances to design data.

• Designed and analyzed structural repairs for multiple aircraft configurations.• Coordinated with the managers, foremen and technicians of Delta Aircraft Maintenance.• Provided engineering support for line aircraft and live aircraft operations.