Tuvinh Vuong Email & Phone Number

Gaithersburg, Md, Us

Boulder, Colorado, United States

• Advising and supporting strategic application portfolio management initiatives by conducting application assessment and rationalization to align IT priorities with business capabilities. • Leading product discovery and analysis to better serve the community with purpose-built technology while reducing IT operational costs.

United States

• Led the strategic overhaul of the Contact Center and CRM systems, consolidating multiple platforms to streamline operations and sustainably scale its suicide prevention and crisis intervention services to LGBTQ young people in the US and Mexico (10/22), as well as being a leading LGBTQ service center for 988 (09/22).• Managed a team of 14 (Sr. PMs, Associate PMs, UX Researchers, and UX Designer), driving product and UX strategy and fostering a data-centric culture, shifting from reactive to proactive prioritization and decision-making.• Conducted culture design canvas workshop to refocus the team toward a shared purpose and drive alignment with programs across the organization. Shared process and templates for other departments to run the same workshop.

Washington D.C. Metro Area

Drove product strategy, vision, and alignment with executives and sales for a SaaS-based enterprise CRM and digital marketing platform that serves over 4,300 nonprofits and political organizations with an average YoY net revenue retention of 112%. Identified new opportunities and innovation investments by assessing customer feedback, market research, industry trends, and competitor analysis. • Accelerated revenue growth from $25MM to $111MM. Exited on second private equity investments with a $2B valuation (combining three social impact software companies).• Differentiated with frictionless giving solutions and leveraged machine learning (ML) to optimize donation ask. Processed nearly $1B in payments (over 10MM transactions annually) with an average of $100 each. • Strengthened product portfolio offering and team competencies after company merger and seven acquisitions.• Scaled agile product team organization from 2 to 25 people (Product, UX, and Product Operations)

Washington D.C. Metro Area

Managed team, designed award winning websites, and provided creative direction to in-house graphic designer and design freelancers.

Provided user experience consultation, product strategy and planning, prototyping of product and application concepts, visual designs, and product evaluation and analysis. Work also included CMS implementation of Drupal and Expression Engine websites and custom XHTML/HTML5/CSS front-end development projects.

Washington D.C. Metro Area

Managed UX team and designed the UI/UX for a political fundraising CRM. Championed user-centered design solutions throughout the entire product lifecycle, from user discovery through QA and deployment.• Successfully grew UX team from one to four team members • Met aggressive sprint goals and release deadlines by defining intuitive UI/UX solutions with detailed wireframes and interactive HTML prototypes

Alexandria, Va

Led redesign for enterprise association membership application and association websites. Designed an award-winning website for a partnership between Bank of America and the International Association of Chiefs of Police.

Washington D.C. Metro Area

Produced detailed product requirements, system information architecture, site map, wireframes, and application user flow for SEIU’s custom-built CMS, which supported content syndication between the national organization and 150+ local affiliates.

Washington D.C. Metro Area

Provided within-budget implementations, solutions, and best practice recommendations for ten high-profile progressive non-profit organizations (e.g., Aspen Institute, NEA, Family Pride, International Campaign for Tibet, and US Action) by analyzing the organization’s goals, program objectives, and needs.

Washington D.C. Metro Area

Redesigned HRC’s award-winning website and email campaigns. Managed two direct reports. Led RFP to replace CMS and email marketing platform.•. Improved information architecture grew site traffic by more than 207%, from 6MM page impressions to 18.5MM annually, and increased online contributions by more than 367% from an annual total of $428K to $2MM.•. Revamped email marketing campaigns increased HRC online store sales by more than 318%, from $91K to $380K.

Fairfax, Va

Built out Center’s initial computer lab and managed history program websites.