Tuğba Şen Email & Phone Number

Financial Business Solutions • Coordinating different groups• Analysis of web and mobile application for projects• Preparing analysis documentation and presentation of projects• Preparing mockups(using Balzamiq tool) and flowchart diagrams • Establish a relationship with the customer for problems• Investigate solution and cause of the problems• Prepare test scenario using TFS and JIRA tool • Reporting after every meeting

• Coordinating different groups• Using and managing of Help Desk (HPSM, CA) and monitoring tools (HPOM, Foglight, Statseeker, Sitescope)• Making analysis on servers which have different operating system (MS, Unix (Linux, Solaris, AIX, HP-UIX)) about monitoring problems• Preparation of manual scripting and SQL code in order to compensate for the error or missing from monitoring tools• Managing all the process from starting point to the end• To provide ticket flow on helpdesk, making and managing of required integration• For reporting, SQL-based query is making of monitoring tools, creating some performance and availability reports from monitoring tools• Support shell scripting - creating some scripts on command prompt, PowerShell, bash shell, Python

Master Of Business Administration - Mba

Matematical Engineering