Business Analyst
CurrentBusiness Analyst Customer Delivery & Service. Enabling data-driven management and increasing BI maturity for Fixed Access Networks by creating a user-friendly data model and dashboards for KPN and it`s partners.
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@kpn.com
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Thomas Van Empel is listed as Business Analyst at KPN, a company with 17706 employees, based in Leidschendam, South Holland, Netherlands. AeroLeads shows a work email signal at kpn.com and a matched LinkedIn profile for Thomas Van Empel.
Thomas Van Empel previously worked as Thema Lead B2C Fiber at Kpn and BI Consultant Data Office at Kpn. Thomas Van Empel holds Ing., Commercieël Ingenieur from De Haagse Hogeschool / The Hague University Of Applied Sciences.
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I am a Business Analyst with several years of experience in data-driven improvements and enabling data-driven management. I am energetic, result driven, thoughtful and able to communicate at all levels. My style can be described as having focus on essentials and achieving the predetermined goal with others. In 2007 I was certified as a Lean6Sigma Black Belt and I have used these skills to improve processes and customer satisfaction within Network and IT, Customer Service and Supply Chain. As a Business Analyst, I enable data-driven management by creating user-friendly data models and dashboards. I currently combine my business and data knowledge within Fixed Access Networks - Customer Delivery & Service.
Listed skills include Lean Thinking, Customer Experience, Telecommunication Services, Customer Service, and 10 others.
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Business Analyst Customer Delivery & Service. Enabling data-driven management and increasing BI maturity for Fixed Access Networks by creating a user-friendly data model and dashboards for KPN and it`s partners.
Thema Lead B2C for new construction. Increasing market share in cooperation with marketing and sales
Amsterdam En Omgeving, Nederland
Den Haag En Omgeving, Nederland
I have increased the availability of VoIP again by first measuring the availability from the platform and then increasing it. Calls from customers about VoIP to customer service has been halved.
Den Haag En Omgeving, Nederland
Den Haag En Omgeving, Nederland
Den Haag En Omgeving, Nederland
Specialist Quality within Service Operations Voice. With a quantitative and qualitative approach I increased the availability of VoIP and reduced the number of contacts about VoIP to Customer Service with 25%.
Other employees you can reach at kpn.com. View company contacts for 17706 employees →
Paul Hosselet
Colleague at KpnHoofddorp, North Holland, Netherlands, Netherlands
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RP
Richard Pauw
Colleague at KpnApeldoorn, Gelderland, Netherlands, Netherlands
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HK
Henk Koenen
Colleague at KpnTilburg, North Brabant, Netherlands, Netherlands
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Merlin Haven
Colleague at KpnNetherlands, Netherlands
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PP
Paul Poef
Colleague at KpnThe Hague, South Holland, Netherlands, Netherlands
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WK
Wilgo Koenders
Colleague at KpnHouten, Utrecht, Netherlands, Netherlands
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MV
Michel Vrouwenfelder
Colleague at KpnThe Randstad, Netherlands, Netherlands
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JC
Jeroen Castelein
Colleague at KpnCastricum, North Holland, Netherlands, Netherlands
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ED
Elke Dake
Colleague at KpnGreater Enschede Area, Netherlands
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Emma Bergkamp (Cissp, Cism)
Colleague at KpnThe Hague, South Holland, Netherlands, Netherlands
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Thomas Van Empel works for KPN.
Thomas Van Empel is listed as Business Analyst at KPN.
AeroLeads has found 1 work email signal at @kpn.com for Thomas Van Empel at KPN.
Thomas Van Empel is based in Leidschendam, South Holland, Netherlands while working with KPN.
Thomas Van Empel has worked for Kpn.
Thomas Van Empel's colleagues at KPN include Paul Hosselet, Richard Pauw, Henk Koenen, Merlin Haven, and Paul Poef.
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Thomas Van Empel holds Ing., Commercieël Ingenieur from De Haagse Hogeschool / The Hague University Of Applied Sciences.
Thomas Van Empel is listed with skills including Lean Thinking, Customer Experience, Telecommunication Services, Customer Service, Six Sigma, Customer Satisfaction, Process Management, and Contact Centers.
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