Thomas Van Empel work email
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Thomas Van Empel personal email
I am a Business Analyst with several years of experience in data-driven improvements and enabling data-driven management. I am energetic, result driven, thoughtful and able to communicate at all levels. My style can be described as having focus on essentials and achieving the predetermined goal with others. In 2007 I was certified as a Lean6Sigma Black Belt and I have used these skills to improve processes and customer satisfaction within Network and IT, Customer Service and Supply Chain. As a Business Analyst, I enable data-driven management by creating user-friendly data models and dashboards. I currently combine my business and data knowledge within Fixed Access Networks - Customer Delivery & Service.
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Business AnalystKpn Jun 2023 - PresentBusiness Analyst Customer Delivery & Service. Enabling data-driven management and increasing BI maturity for Fixed Access Networks by creating a user-friendly data model and dashboards for KPN and it`s partners. -
Thema Lead B2C FiberKpn Apr 2022 - Jun 2023Thema Lead B2C for new construction. Increasing market share in cooperation with marketing and sales
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Bi Consultant Data OfficeKpn Apr 2017 - Mar 2022Amsterdam En Omgeving, NederlandWithin Data Office responsible for PowerBI Service (Product Owner) and enabling data-driven management with the development of enterprise reports.Projects:● Household Performance Consumer Market● Operational Performance Customer Service● Commercial Performance fiber rollout● Sales funnel for Enterprise SalesPowerBI:● Implementation PowerBI Report Server (on premise)● Migration PowerBI Report Server to PowerBI Service (cloud)
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Proces/Ketenmanager Network It And OperationsKpn Jun 2016 - Mar 2017Den Haag En Omgeving, NederlandI have increased the availability of VoIP again by first measuring the availability from the platform and then increasing it. Calls from customers about VoIP to customer service has been halved.
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Proces/Ketenmanager Supply Chain ServicesKpn Sep 2013 - Jun 2016Den Haag En Omgeving, NederlandResponsible for the logistics (return) processes of the fixed portfolio. I have implemented SCOR KPI`s to measure logistics performance. Process improvements have increased the number of perfectly executed orders, returns and reduced cost to deliver.Implemented a simple and customer-friendly return process throughout the entire customer journey, which doubled the return percentage and increased the reuse of customer equipment.Projects:● Introduction of logistics menu● Introduction of return box and 'anything please return'● CAPEX reduction of 4 million per year
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Procesmanager AssuranceKpn Apr 2009 - Aug 2013Den Haag En Omgeving, NederlandResponsible for improving the service processes of the fixed portfolio. Improved resources and instructions for the customer experts have increased the resolution capacity of Customer Service and reduced costs in the service chain.Projects:● Call ratio Internet: 30% less contacts to Customer Service● Increasing the resolution capacity of customer experts: 40% fewer service engineers● Invoice and payment: improved online FAQ's
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Specialist Kwaliteit Service Operations VoiceKpn Nov 2007 - Mar 2009Den Haag En Omgeving, NederlandSpecialist Quality within Service Operations Voice. With a quantitative and qualitative approach I increased the availability of VoIP and reduced the number of contacts about VoIP to Customer Service with 25%.
Thomas Van Empel Skills
Thomas Van Empel Education Details
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Commercieël Ingenieur
Frequently Asked Questions about Thomas Van Empel
What company does Thomas Van Empel work for?
Thomas Van Empel works for Kpn
What is Thomas Van Empel's role at the current company?
Thomas Van Empel's current role is Business Analyst Fixed Access Networks.
What is Thomas Van Empel's email address?
Thomas Van Empel's email address is th****@****kpn.com
What schools did Thomas Van Empel attend?
Thomas Van Empel attended De Haagse Hogeschool / The Hague University Of Applied Sciences.
What skills is Thomas Van Empel known for?
Thomas Van Empel has skills like Lean Thinking, Customer Experience, Telecommunication Services, Customer Service, Six Sigma, Customer Satisfaction, Process Management, Contact Centers, Project Management, Customer Support, Online Help Development, Itil V3 Foundations Certified.
Who are Thomas Van Empel's colleagues?
Thomas Van Empel's colleagues are Arco Van Duin, Mark Vermaat, Rutger Grimberg, Joke Verschuren, Richard Van De Haar, Andre Rutten, Sachin Sachin.
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