Thomas Van Empel
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Thomas Van Empel Email & Phone Number

Business Analyst at KPN
Location: Leidschendam, South Holland, Netherlands 7 work roles 1 school
1 work email found @kpn.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email t****@kpn.com
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Current company
KPN
Role
Business Analyst
Location
Leidschendam, South Holland, Netherlands
Company size

Who is Thomas Van Empel? Overview

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Quick answer

Thomas Van Empel is listed as Business Analyst at KPN, a company with 17706 employees, based in Leidschendam, South Holland, Netherlands. AeroLeads shows a work email signal at kpn.com and a matched LinkedIn profile for Thomas Van Empel.

Thomas Van Empel previously worked as Thema Lead B2C Fiber at Kpn and BI Consultant Data Office at Kpn. Thomas Van Empel holds Ing., Commercieël Ingenieur from De Haagse Hogeschool / The Hague University Of Applied Sciences.

Company email context

Email format at KPN

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{first}.{last}@kpn.com
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AeroLeads found 1 current-domain work email signal for Thomas Van Empel. Compare company email patterns before reaching out.

Profile bio

About Thomas Van Empel

I am a Business Analyst with several years of experience in data-driven improvements and enabling data-driven management. I am energetic, result driven, thoughtful and able to communicate at all levels. My style can be described as having focus on essentials and achieving the predetermined goal with others. In 2007 I was certified as a Lean6Sigma Black Belt and I have used these skills to improve processes and customer satisfaction within Network and IT, Customer Service and Supply Chain. As a Business Analyst, I enable data-driven management by creating user-friendly data models and dashboards. I currently combine my business and data knowledge within Fixed Access Networks - Customer Delivery & Service.

Listed skills include Lean Thinking, Customer Experience, Telecommunication Services, Customer Service, and 10 others.

Current workplace

Thomas Van Empel's current company

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KPN
Kpn
Business Analyst
netherlands
Website
Employees
17706
AeroLeads page
7 roles

Thomas Van Empel work experience

A career timeline built from the work history available for this profile.

Business Analyst

Current
Kpn

Business Analyst Customer Delivery & Service. Enabling data-driven management and increasing BI maturity for Fixed Access Networks by creating a user-friendly data model and dashboards for KPN and it`s partners.

Jun 2023 - Present

Thema Lead B2C Fiber

Kpn

Thema Lead B2C for new construction. Increasing market share in cooperation with marketing and sales

Apr 2022 - Jun 2023

Bi Consultant Data Office

Kpn

Amsterdam En Omgeving, Nederland

  • Within Data Office responsible for PowerBI Service (Product Owner) and enabling data-driven management with the development of enterprise reports.Projects:
  • Household Performance Consumer Market
  • Operational Performance Customer Service
  • Commercial Performance fiber rollout
  • Sales funnel for Enterprise SalesPowerBI:
  • Implementation PowerBI Report Server (on premise)
Apr 2017 - Mar 2022

Proces/Ketenmanager Network It And Operations

Kpn

Den Haag En Omgeving, Nederland

I have increased the availability of VoIP again by first measuring the availability from the platform and then increasing it. Calls from customers about VoIP to customer service has been halved.

Jun 2016 - Mar 2017

Proces/Ketenmanager Supply Chain Services

Kpn

Den Haag En Omgeving, Nederland

  • Responsible for the logistics (return) processes of the fixed portfolio. I have implemented SCOR KPI`s to measure logistics performance. Process improvements have increased the number of perfectly executed orders.
  • Introduction of logistics menu
  • Introduction of return box and 'anything please return'
  • CAPEX reduction of 4 million per year
Sep 2013 - Jun 2016

Procesmanager Assurance

Kpn

Den Haag En Omgeving, Nederland

  • Responsible for improving the service processes of the fixed portfolio. Improved resources and instructions for the customer experts have increased the resolution capacity of Customer Service and reduced costs in the.
  • Call ratio Internet: 30% less contacts to Customer Service
  • Increasing the resolution capacity of customer experts: 40% fewer service engineers
  • Invoice and payment: improved online FAQ's
Apr 2009 - Aug 2013

Specialist Kwaliteit Service Operations Voice

Kpn

Den Haag En Omgeving, Nederland

Specialist Quality within Service Operations Voice. With a quantitative and qualitative approach I increased the availability of VoIP and reduced the number of contacts about VoIP to Customer Service with 25%.

Nov 2007 - Mar 2009
Team & coworkers

Colleagues at KPN

Other employees you can reach at kpn.com. View company contacts for 17706 employees →

1 education record

Thomas Van Empel education

FAQ

Frequently asked questions about Thomas Van Empel

Quick answers generated from the profile data available on this page.

What company does Thomas Van Empel work for?

Thomas Van Empel works for KPN.

What is Thomas Van Empel's role at KPN?

Thomas Van Empel is listed as Business Analyst at KPN.

What is Thomas Van Empel's email address?

AeroLeads has found 1 work email signal at @kpn.com for Thomas Van Empel at KPN.

Where is Thomas Van Empel based?

Thomas Van Empel is based in Leidschendam, South Holland, Netherlands while working with KPN.

What companies has Thomas Van Empel worked for?

Thomas Van Empel has worked for Kpn.

Who are Thomas Van Empel's colleagues at KPN?

Thomas Van Empel's colleagues at KPN include Paul Hosselet, Richard Pauw, Henk Koenen, Merlin Haven, and Paul Poef.

How can I contact Thomas Van Empel?

You can use AeroLeads to view verified contact signals for Thomas Van Empel at KPN, including work email, phone, and LinkedIn data when available.

What schools did Thomas Van Empel attend?

Thomas Van Empel holds Ing., Commercieël Ingenieur from De Haagse Hogeschool / The Hague University Of Applied Sciences.

What skills is Thomas Van Empel known for?

Thomas Van Empel is listed with skills including Lean Thinking, Customer Experience, Telecommunication Services, Customer Service, Six Sigma, Customer Satisfaction, Process Management, and Contact Centers.

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