Dynamic, accomplished entrepreneurially spirited business development and travel agency operations management professional offering more than 20 years record of achievement and demonstrated success driving multi-million dollar sales growth and leading diverse and dynamic cross functional teams. Experienced in structured sales techniques spanning the entire sales cycle, from identification and qualification of opportunities, to business development and order fulfillment. Strong account management skills and a demonstrable record of accomplishment with sales campaign delivery. Gifted at expanding sales within existing accounts and focusing on customer service while developing relationships with key decision makers. Responsive to customer needs and understands the importance of meticulously tracking and monitoring account activity. Consistently applies clear performance standards and handles problems decisively and objectively, while providing sound guidance and assistance to improve systems and processes. Always considers the needs of the businesses, as well as how the competition factors into that need. Demonstrated ability to learn and teach new concepts, easily adapts to change and manages multiple simultaneous projects with ease.