Manage Project Portfolio for HSC including the strategic enterprise-wide digitalization program to 2030

- Manage core Operations services for Prudential Vietnam including Underwriting, Claim, Policy Service, Premium Collection ..., running a team of 250+ staffs.- Built new digital capabilities for Prudential Vietnam Operations such as Tele Medical Examination in Underwriting, AI underwriting, Auto-Claim STP, Claim status tracking, Business Process Workflow …- Improved customer satisfaction of Prudential Operation services to the next level with Claims being #1 position in Vietnam Insurance market in term of customer satisfaction. NPS score increased over 20 points after 2 years.- Improved Operational Efficiency as measured by Transactions per FTE for claim by 50% after 2 years thanks to various Automation and Digital initiatives. This comes at a very right time as Claim volume surged significantly after Covid.

- Division Head reporting to CEO responsible for CIMB Vietnam Technology and Operations- Setup and operationalise CIMB Vietnam Technology team to support the bank Digital agenda.- Manage all back-office Operations for the bank including Credit Operations, Payment Operations, Trade Operations, Treasury Operations, Corporate Banking Operations and Digital Operations.

Integrate Shinhan Bank and ANZ Contact Centers into one after the Shinhan Bank acquisition of ANZ Vietnam Retail bank division in Dec 2017.

Part of ANZ Vietnam Retail Leadership team responsible for all customer services via non-face-to-face channels (e.g. Internet Banking, Contact Center, ATM), which accounts for 70%+ of all retail customer interactions with the bank.Manage and build up ANZ Vietnam retail analytics team for all data analysis from overall retail business performance, branch performance, product performance, sales incentives to deliver customer cross-sell bases and customer segmentation etc. to support business with insights from raw data to make informed decisions.Reduce non-branch ANZ Channels cost by 15% while increase revenue per Contact Center agent by 10%.

Cover all projects & business process improvement initiatives for ANZ Vietnam under Chief Operating Officer.Project types include major systems implementation, business process re-engineering and outsourcing to Group HUB as well as local vendor for various parts of the bank (Internet banking, Payment, Credit Assessment, Collection, Account maintenance ...)Deliver business transformational changes for ANZ Vietnam Operations to absorb 25% transaction volume increase with 8% cost reduction. Improve customer experiences with 40% reduction in end to end customer turn-around-time to open new account, Payment STP, new services with eTax etc ...

Lead ANZ Vietnam Payment Operations team through various transformational changes in STP automation and outsourcing to ANZ Group Hub.Improve Payment team productivity by over 40%ANZ Group COO talent programme

Lead a team to manage all projects related to Institutional Operations in ANZDeliver the first truly corporate Internet Banking platform for ANZ VietnamImplement a low-cost domestic payment platform for ANZ VietnamCEO T-Award for best performance in 1H 2013

- Internal business consultant: experty in payment, market and process improvement- Manage projects in various areas of the bank from end to end, including deployment of IT systems and setting up / improve operational processes.- HSBC CEO recognition award in 2011- HSBC Technology & Services Top Performer award in 2011- Win-win award in 2011- Win-win award in 2010

Business development for IT solution for Siemens. Manage key customers & partners.

- Channel management for IBM software: Manage & drive IBM software sales through the partners network. - Manage key customers