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Binh Tran Email & Phone Number
Head of Service Innovation and Delivery Excellence Center
at
FE CREDIT
1 phone found
area 493
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Service Innovation and Delivery Excellence Center
Location
Vietnam, Viet Nam
Company size
Who is Binh Tran? Overview
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Quick answer
Binh Tran is listed as Head of Service Innovation and Delivery Excellence Center at FE CREDIT, a with 1315 employees, based in Vietnam, Viet Nam. AeroLeads shows phone signal with area code 493 and a matched LinkedIn profile for Binh Tran.
Binh Tran previously worked as Head of Project Management Office at Ho Chi Minh City Securities Corporation (Hsc) and Head of Operations at Prudential Vietnam Assurance Private Ltd.. Binh Tran holds Mba, Business And Information Technology from University Of Melbourne.
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FE CREDIT
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Profile bio
About Binh Tran
Over 20 years working experiences in Financial and Tech industries spanning from digital, technology, operations, retail banking, project delivery & business process re-engineering in global companies including:- 14.5 years experiences on Digital, Technology, Operation Management, Project & Change Management and Business Process Improvement with Prudential, CIMB, ANZ and HSBC.- 3.5 years experiences on IT Solution Sales & Software Channel Management with IBM and Siemens- 2+ years experiences on other IT technical jobsA fast adapting person with tracked records of delivering results in various jobs challenged. Values-led, nimble, curious, customer-centric.Education: MBA from University of Melbourne - Top 10% student. Bachelor of Computer Engineering, University of Wollongong - Honor degree.
Listed skills include Business Process Improvement, Itil, Change Management, Management, and 16 others.
Current workplace
Binh Tran's current company
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Fe Credit
12 roles
Binh Tran work experience
A career timeline built from the work history available for this profile.
Head Of Project Management Office
Manage Project Portfolio for HSC including the strategic enterprise-wide digitalization program to 2030
Head Of Operations
- Manage core Operations services for Prudential Vietnam including Underwriting, Claim, Policy Service, Premium Collection ..., running a team of 250+ staffs.- Built new digital capabilities for Prudential Vietnam Operations such as Tele Medical Examination in Underwriting, AI underwriting, Auto-Claim STP, Claim status tracking, Business Process Workflow …- Improved customer satisfaction of Prudential Operation services to the next level with Claims being #1 position in Vietnam Insurance market in term of customer satisfaction. NPS score increased over 20 points after 2 years.- Improved Operational Efficiency as measured by Transactions per FTE for claim by 50% after 2 years thanks to various Automation and Digital initiatives. This comes at a very right time as Claim volume surged significantly after Covid.
Mar 2021 - Nov 2023
Head Of Technology And Operations
- Division Head reporting to CEO responsible for CIMB Vietnam Technology and Operations- Setup and operationalise CIMB Vietnam Technology team to support the bank Digital agenda.- Manage all back-office Operations for the bank including Credit Operations, Payment Operations, Trade Operations, Treasury Operations, Corporate Banking Operations and Digital Operations.
May 2018 - Mar 2021
Director, Contact Center
Integrate Shinhan Bank and ANZ Contact Centers into one after the Shinhan Bank acquisition of ANZ Vietnam Retail bank division in Dec 2017.
Jan 2018 - Apr 2018
Head Of Digital, Contact Center And Analytics
Part of ANZ Vietnam Retail Leadership team responsible for all customer services via non-face-to-face channels (e.g. Internet Banking, Contact Center, ATM), which accounts for 70%+ of all retail customer interactions with the bank.Manage and build up ANZ Vietnam retail analytics team for all data analysis from overall retail business performance, branch performance, product performance, sales incentives to deliver customer cross-sell bases and customer segmentation etc. to support business with insights from raw data to make informed decisions.Reduce non-branch ANZ Channels cost by 15% while increase revenue per Contact Center agent by 10%.
Nov 2016 - Dec 2017
Head Of Project Delivery And Business Process Management
Cover all projects & business process improvement initiatives for ANZ Vietnam under Chief Operating Officer.Project types include major systems implementation, business process re-engineering and outsourcing to Group HUB as well as local vendor for various parts of the bank (Internet banking, Payment, Credit Assessment, Collection, Account maintenance ...)Deliver business transformational changes for ANZ Vietnam Operations to absorb 25% transaction volume increase with 8% cost reduction. Improve customer experiences with 40% reduction in end to end customer turn-around-time to open new account, Payment STP, new services with eTax etc ...
Aug 2014 - Oct 2016
Payment Manager
Lead ANZ Vietnam Payment Operations team through various transformational changes in STP automation and outsourcing to ANZ Group Hub.Improve Payment team productivity by over 40%ANZ Group COO talent programme
Oct 2013 - Aug 2014
Senior Project Manager
Lead a team to manage all projects related to Institutional Operations in ANZDeliver the first truly corporate Internet Banking platform for ANZ VietnamImplement a low-cost domestic payment platform for ANZ VietnamCEO T-Award for best performance in 1H 2013
Oct 2012 - Oct 2013
Project Manager
- Internal business consultant: experty in payment, market and process improvement- Manage projects in various areas of the bank from end to end, including deployment of IT systems and setting up / improve operational processes.- HSBC CEO recognition award in 2011- HSBC Technology & Services Top Performer award in 2011- Win-win award in 2011- Win-win award in 2010
Sep 2009 - Oct 2012
Business Development Manager
Business development for IT solution for Siemens. Manage key customers & partners.
Jan 2007 - Jul 2007
Business Partner Sales Manager, Software Group
- Channel management for IBM software: Manage & drive IBM software sales through the partners network. - Manage key customers
Feb 2004 - Jan 2007
2 education records
Binh Tran education
Mba, Business And Information Technology
B.Eng Computer Engineering
FAQ
Frequently asked questions about Binh Tran
Quick answers generated from the profile data available on this page.
What company does Binh Tran work for?
Binh Tran works for FE CREDIT.
What is Binh Tran's role at FE CREDIT?
Binh Tran is listed as Head of Service Innovation and Delivery Excellence Center at FE CREDIT.
What is Binh Tran's phone number?
AeroLeads has found 1 phone signal(s) with area code 493 for Binh Tran at FE CREDIT.
Where is Binh Tran based?
Binh Tran is based in Vietnam, Viet Nam while working with FE CREDIT.
What companies has Binh Tran worked for?
Binh Tran has worked for Fe Credit, Ho Chi Minh City Securities Corporation (Hsc), Prudential Vietnam Assurance Private Ltd., Cimb, and Shinhan Bank.
How can I contact Binh Tran?
You can use AeroLeads to view verified contact signals for Binh Tran at FE CREDIT, including work email, phone, and LinkedIn data when available.
What schools did Binh Tran attend?
Binh Tran holds Mba, Business And Information Technology from University Of Melbourne.
What skills is Binh Tran known for?
Binh Tran is listed with skills including Business Process Improvement, Itil, Change Management, Management, Solution Selling, Team Leadership, Project Management, and Business Analysis.
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