Trevor V. Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

Implement a modern, scalable, and future-proof data management platform, dataops practice, and data governance framework for the City of Vancouver. Stand up the data innovation lab and support AI/machine learning protoyping and rapid implementation for citizens and internal CoV stakeholders.

Vancouver

Technical program manager for major strategic technology transformation initiatives, from inception to critical business function. Strategic alignment, delivery assurance, tech team mentorship and management. Developing relationships with multiple departmental stakeholders and senior leadership.

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Managing $12M portfolio of projects in the Supercluster Data Commons and Digital Twins programs, helping member project teams deliver on project outcomes and receive their co-investment dollars.

Vancouver, BC

• Program management for tier-1 clients responsible for $15M for major client digital transformation projects. Driving projects from concept to launch, with a focus on high-value high-quality delivery.
• Leading the creation of best-practices program and project implementation / governance, including agile transformation
• Professional services business development initiatives including standardizing the professional services engagement model.
• Played a major role in Increasing ABB Enterprise Software professional services client satisfaction NET promoter score from -50 to +7 within 2 years.
• Reduced project risks and enabled the organization to take better control of major projects by pioneering standardized processes and governance for the PMO, which were then standardized across the services business.

Vancouver, Canada Area

• Program management for tier-1 clients managing $12M
• Secured $5M in new multi-year services engagements in the first year as a result of the Agile transformation representing more than 13,000 person-hours in services.
• Addressed major program flaws and enhanced delivery assurance on four major digital transformation programs worth over $6M in services

As Program Manager, managing and overseeing multiple digital transformation implementations ranging in value from $250k to $3 million+ each. As Business Services Manager: defining, developing, and selling professional services to generate revenue and improve our customers' experience and value for money; writing & negotiating SOWs; and managing the PSO.

Managing multiple client digital transformation implementations from pre-sales to post roll-out support within the Professional Services group rating in value from $150k - $2.5M.

Vancouver, Canada Area

• Stakeholder engagement, business outcome-focused solutions
• Business process workflows, best-practices, UX/UI, customer ROI and satisfaction follow-up
• Develop packaged services
• RFPs
• Customer sales support including preparing materials and conducting presentations for executive-level audiences

• Software dev, COTS product configuration/implementation, client and server installs, site verifications, and customer support activities
• Technical architecture, technology planning, Business domain subject matter expert
• Analyzing, scoping, and documenting customers’ business processes and requirements.
• Proactively developing and recommending creative solutions, strategies, and processes based on a solid understanding of the intersection between the customers’ requirements, business practices, and goals, and.
• Leading focused workshops.
• Giving sales presentations.

This position involved extensive first-person, face-to-face customer contact on a daily basis,In this period I worked in a high-pressure environment with little managerial oversight.I gained extensive experience in customer management issues such as how to deal with hostile situations in an even, calm manner; how to make commitments and then deliver on.