Tommy V. Email & Phone Number

Portland, Me, Us

Portland, Me, Us

Stamford, Ct, Us

Stamford, Ct, Us

Portland, Maine, Us

Resolve automated and user entered tickets covering a wide variety of technologies across an array of industries in the public and private sectors, primarily focused on Windows Servers in Active Directory environments.• Preform in depth root cause analysis to get to ticket resolution• Work with vendors as needed to obtain a positive outcome to an issue• Write knowledge base articles on issues that require specific knowledge for future reference• Provide assistance and mentoring to colleges as needed or requested• Manage, monitor and advise on Microsoft Azure related issues for clients

Plano, Texas, Us

Deployed Munis and other Tyler ERP products for Towns, Cities, Municipalities and School districts of varying sizes. Assisted in identifying code, process or security issues and worked with internal teams to find resolutions.• Configure Windows servers for maximum security and availability • Wrote a Powershell application to benchmark disk I/O and publish the results to an online database via API• Worked closely with the DevOps team to identify code deployment issues and maintain custom utilities as newer technologies were implemented.• Worked with internal AppSec team to identify security concerns within Tyler Software

Dublin, Ohio, Us

Served as an internal and client facing administrator for Windows and Linux environments, implemented several automated processes via batch and PowerShell to increase efficiency and security while reducing the possibility for mistakes• SME for backup and disaster recovery for clients and internal resources• Oversaw 2 datacenters and maintained Vmware and Hyper-V clusters, Storage, Networking equipment and SQL Clusters for both internal and hosted client environments• Designed and implemented offsite backup replication to AWS S3 storage• Performed as an escalation point for senior engineers and technical account managers

Dublin, Ohio, Us

South Burlington, Vt, Us

Implement, Monitor, verify and remediation for clients image and file level backups both on-site and in the cloud off-site. Perform Recovery tasks ranging from single file restoration to spinning up virtual copies of servers in the event of a production server failure.• Configured alerting on new workstations and servers and managed alert filters for our Network Operations Center• When required, perform onsite visits to assist the Field Support team• Developed unique solutions to challenging problems, and worked on ways to automate tasks while maintaining security and increase client server availability

South Burlington, Vt, Us

Took all calls and rout them to the appropriate office, for service requests I took detailed notes and entered requests into our ticketing system for engineers to take and work on. I also scheduled time and dates for onsite visits with the clients and engaged in resolution of simple IT requests. After developing into this job I took on the implementation, monitoring and remediation of our image based backup solution.

Information Technology

Education record