- Manage and troubleshooting complex environments such as multi-site Search Head and Indexer clusters.- L3 escalation point for platform troubleshooting, data onboarding, performance issues, data model accelerations and etc.- Add-on and App installation and configuration.- Manage, improve and troubleshoot premium apps such as Splunk Enterprise Security and ITSI - Improvement and optimization across the infrastructure following best practices.

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Part of the Splunk Competence Center Team delivering the following services:-Assist and provide expert best practices in adoption, expansion, additional use cases and in setting up Splunk.-Assist with system upgrade planning and execution.-Monitor and maintain Splunk performance, availability, and capacity.-Develop reliable, efficient queries that will feed custom alerts and dashboards.-Act as a resource for colleagues with less experience.-Manage Splunk deployments from single instance to complex designs like multi site clusters.-Apps and Add-Ons installation to enrich the Splunk functionality and provide better data ingestion by following best practices.-Enterprise Security Install, configure and fine tune.-Working over data ingestion from all kind of data sources using various methods and normalize to data data models.

Maintain office locations - Sofia, Montana and Štip (Macedonia).Support, maintain and develop the following areas as single point of contact.-Network services and devices like Firewalls, Managed Switches-NAS Devices-Servers-VOIP services, servers and devices.-End point device support like workstations, peripherals, access control, video surveillance, Video conference systems and etc.-Cloud services management and support - GCP, G Suite-various internal and cloud service management.-part of different projects mainly focused on multi-site environment and security.

Design, implement and maintain Windows server identity management infrastructure.Provide high level technical support for windows servers.Assist with the design, installation, configuration, deployment and maintenance of windows infrastructure including Windows server and network environments, and a SAN storage environment.Manages the day-to-day operations of servers, computers and all L2-L7 network devices by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software.Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Establishes, maintains and manages users Unix accounts. Installs, modifies and maintains systems and utility software on server computer systems. Provides server support related to other software.Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components.Ensures high availability and acceptable levels of performance of mission critical host computer resources.Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications.Manages the data center and computer host systems including hardware, software and equipment such as air-conditioning system, UPS (uninterrupted power system) and fire protection system.Stays current with technological developments in systems administration technology and recommends ways for MentorMate to take advantage of new technology.

Plans, analyzes and provides periodic reports on the capacity, health and performance of all “productionalized” server and storage infrastructure.Responsible for managing and monitoring systems to ensure systems and daily activities are satisfied.Schedules, plans, and implements all changes to the hardware and software, following change control and security procedures.Develops, implements and maintains business continuity plans and ensures backup and recovery systems are monitored and performing optimally.Leads or assists implementation, replacement and upgrade of server and storage hardware, applications or operating systems.