Provide leadership for IT Client Services, System Engineering and Network Administration.• Provide strategic direction for IT Service Desk. Provide direct management for Desktop and Distribution Support Teams, System Engineering and Network Administration.• Implemented best practices including scheduled maintenance windows and SCCM automation of routine tasks increasing overall system availability.• Provide technical leadership on multiple IT projects including distribution center technology refresh, Active Directory upgrade and Business Analytics.• Manage hosting providers for eCommerce activities and data center providers.

Responsible for first and second tier Service Desk support, Distribution Center Support, and Desktop Services at domestic retailer supporting 280 retail stores, 2 distibution centers and corporate office.. • Lead Service Desk staff to achieve 20% annual call reduction through improved problem detection, management and remediation. Reduced overall staffing levels 20% while improving first call closure metrics.• Developed and automated reporting of KPIs and management reports, improving organizational visibility.• Implemented System Center improving reliability of system imaging, desktop patching and application deployment. Reduced system deployment time by 50% through automation and process improvement. Achieved PCI compliance in the areas of desktop support and distribution center equipment.• Responsible for managing IT change management process. Implemented Problem Management process.

Provide technical architecture, operational leadership and vendor management for data centers and global infrastructure. Provide technical and project management leadership to a variety of infrastructure projects including.virtualization, SAN, Microsoft Infrastructure including AD, Office 365, SCCM, and SCOM,

Provide IT leadership and management to Internet startup. Provide hands-on infrastructure support, data center management and operational planning.

Provide project based IT consulting services to multiple clients. Projects include e-discovery litigation, ERP data warehouse and product configuraiton and pricing application.

CodeGear acquired by Embarcadero Technologies. Responsible for support of CodeGear Infrastrucutre, applications and users during systems integration.

Responsible for all aspects of IT including Operations, Applications and user support for CodeGear division of Borland. Prepared for division’s divestiture from corporate parent including infrastructure, applications and business processes.Corporate Divestiture: Working with corporate and division management developed and implemented separation plans, including shared infrastructure, applications and contracts. Lead IT divestiture efforts including contract review and development, strategy development and implementation.IT Infrastructure and Operations: Designed and implemented Active Directory, Exchange and related infrastructure. Implemented corporate help desk and end- user support. Lead efforts for virtualization of operations and customer facing infrastructure resulting in lower costs and improved reliability.

IT Governance: Responsible for IT Data Integrity, Policies and Procedures, Metrics, IT Audits and Quality Assurance.- Implemented best practices in IT Service Delivery, Change Management and Configuration Management. Lead ITIL and compliance implementation efforts for Global IT. Implemented change management process and methodology. Implemented automated processes for auditing IT infrastructure.Global Resolution Center: Managed all areas of first and second tier end user support and operations for mid-sized international technology company. Lead transition from regional support structure to distributed global support model. Provided IT support during major infrastructure and application deployments.- Responsible for all first and second tier support including desktop, server, network, telecommunications and application support. Implemented service oriented approach resulting in improved global customer support and effectiveness, and increased IT productivity.

Managed all areas of Information Technology for mid-sized agricultural company and subsidiaries. Developed and executed corporate strategic Information Technology plan during a high growth period. Implemented ERP System, Data Warehouse, and HRIS. Led the design, development and deployment of corporate-wide infrastructure and standards improving system, network and application availability.

Responsible for all aspects of Information Technology, Operations and Engineering for Application Service Provider (ASP). As a member of the Executive Management team, develop and execute product specifications and cost structure for new and existing product service offerings, participate in Venture Capital sourcing activities, and high-level sales presentations.

Responsible for all aspects of Information Technology, including Operations, Applications, Networks and Technical Infrastructure for Fortune 500. Responsible for setting and executing the strategic direction of Information Technology; determine and manage budget; and organize and lead the department during a period of extremely high growth. Work with department heads to determine needs and ensure client satisfaction.

Responsible for IS Operations department, including systems, networking, security and helpdesk. Improved system reliability, network performance and security by upgrades to corporate infrastructure and implementing operational processes. Moved corporate headquarters and built new data center.

Provide project management for cross-functional corporate infrastructure projects, including requirements analysis, business justifications and technology selections. Responsible for interfacing IT and outsourcer to ensure client satisfaction. Responsible for negotiating and managing service levels, problem and issue resolution, and overall service delivery strategy. Managed relationship with key external vendors to ensure client satisfaction.

Managed Help Desk, System Administration, and Database Administration.