Manage high volume wine department for large, independent beverage retailer including all aspects of purchasing, pricing, merchandising and inventory control. Curate product selection and display program to cater to wide ranging customer base. Employ data-driven approach to grow sales across all categories. Cultivate client and vendor relationships. Accomplishments include:• 13 consecutive months of year-over-year department revenue growth• Increased overall unit sales by 40% • 36% year-over-year revenue growth for department (outperforming 23% for total operation) following five consecutive years of flat department revenue

Oversee all daily operations of bar/deli/retail store. Directly manage FOH activities including purchasing, daily cash flow management, scheduling, inventory control, staff supervision, social media, vendor relations, and customer service. Coordinate processes with BOH staff to ensure overall delivery and quality of services. Generate new business through event planning, menu development, social media strategy and community outreach. Improve operational efficiencies by developing policies and procedures, ongoing staff training and communicating strategies to achieve business goals.

Direct and manage all business activities of independently-owned craft beer & wine bar/bottle shop. Manage daily operations including opening and closing procedures, staff supervision, vendor relationships, inventory control, cash handling, product sales, and customer service. Develop and implement strategies to grow business through ongoing and special events, daily specials, curated product selection, social media targets and email marketing campaign. Improve overall business function by managing operational costs, creating policies and procedures, strategic hiring and talent development.

Overall responsibility for retail wine store. Manage day to day operating activities including organization and appearance of the store, inventory, staffing, general inquiries, customer service and sales (including online sales). Use proactive approach to build ongoing customer relationships and cultivate high-end buyers to achieve sales goals. Train and develop sales staff in adherence with Winestore concept to build brand and grow business. Responsible for general accounting and bookkeeping functions (including payroll, bill payments, corporate sales and use tax, daily cash reconciliation, bank deposits) and scheduled financial reporting (P&L, detailed sales). Develop and execute client events. Control inventory, purchase product and maintain vendor relationships.

Provide wine consultation and industry related services on contractual basis for start-up hospitality operations, new restaurants, caterers, and individual wine consumers. Services include development of retail wine portfolios, wine menu planning with food pairings as applicable, public and private wine events, managing vendors, developing systems for wine storage and inventory, service staff training and wine education.

Acquire and maintain accounts with restaurants, wine shops and small retailers in greater Charlotte area for rapidly growing importer and distributor of boutique style fine wines. Make systematic sales calls; manage account information, order fulfillment, accounts receivable and inventory. Work consultatively with accounts to develop wine menus, create special events such as wine tastings and dinners, and develop strategies to increase product sales. Conduct wine education and training for service staff. Provide advice and counsel to accounts regarding best practices for wine storage, service, and presentation.

Direct sales, prospecting and dedicated client services for world’s largest private retailer of fine wine. Provide superior professional service through private wine tasting events, wine education and personal consultation for roster of ongoing clients. Pursue weekly/monthly sales goals through cold calling, networking, phone actions, special events and sales presentations. Accomplishments Maintained average weekly sales for 2011 at least 55% above goal Ranked 1st among new wine consultants in the U.S. for total sales in 2011

Directed canvassing field operation across Mecklenburg, Cabarrus, Hoke and Cumberland counties to increase voter turnout and persuade undecided voters for Democratic slate of candidates in 8th congressional district. Exceeded aggressive voter contact goals through strategic recruitment, training and development of canvassing teams in each targeted county. Implemented strict accountability measures to ensure team members surpassed canvassing goals and positively represented campaign. Supervised and directed daily canvass operations of 4 lead canvass organizers and 125 canvassers in counties spanning more than 140 miles across the district.Accomplishments Achieved more than 60% of all voter contact made in North Carolina during 2010 campaign cycle Executed largest canvassing operation in the country, hitting more than 160,000 doors in 60 days Delivered 9% margin of victory in Congressional race considered among most vulnerable in country

Used organizational and project management skills to coordinate sales process and reporting analysis for Tennessee-Carolina sales district. Managed sales forecast and revenue and booking reports including tracking, analysis and reconciliation. Acted as liaison between sales, revenue operations, allocations, finance and shipping departments and provided oversight for all order processing. Managed daily operations, administrative systems and project management for more than 120 local sales office staff including: acclimating, training and mentoring new employees; facilitating internal communications; managing vendors.

Launched new church-based family center which opened in Sept 2003. Responsible for start up and daily operation including budget development and fiscal management, establishment of operating policies, staff development, program development, facility management, coordination of volunteer boards and committees, marketing and community relations.

Responsible for driving growth of traditional membership programs and services for urban, community development branch. Areas of direct supervision included fiscal management and budgeting, facility operations, staff development, marketing and communications, community relations and program and membership development. Scope of responsibilities encompassed developing and maintaining community relationships; coordinating volunteer efforts through appropriate committees to achieve branch goals; special event programming to support community and fundraising initiatives; supervision and development of 10; staff. Association responsibilities included serving on Marketing Council, Member Involvement Task Team and Program Leadership Council and chairing Membership Policy Group.

Direct responsibilities included daily operation of After School Child Care, Day Camp, Teens, Special Populations and Pre-School programs. Duties encompassed new program development, special events and maintaining community relationships as well as program marketing and promotion. Scope of responsibilities included: monitoring and controlling $450,000 budget; hiring, training, supervising and evaluating 1 FT, 25 PT and 15 seasonal staff at 4 remote program sites; monitoring and controlling $60,000 annual grant allocation supporting child care programs.