Oversee Driver's License/ID production from development to card issuance. Work with multi-national teams to provide DL/ID solutions to customers throughout North America.• Worked on DL/ID projects in the United States and Canada.• Led international teams of developers, validators, card design and security, IT and Support and Maintenance. • Coordinated hardware deployment across remote regions of Canada during winter months• Engaged customers with frequent meetings to gather feedback and provide regular updates and milestone dates and requirements.• Served as a lead contact for all customer issues, helping to ensure prompt service.

• Create strong client relationships by providing valuable assistance and quality deliverables.• Lead a team of Application Security, Application Development and Information Security consultants.• Specialized in network security and software project management.• Work in conjunction with other contract organizations to create new security measures.• Allocate resources along time and budget constraints as needed to complete objectives.• Oversee the creation of system security plans, controls assessments and application remediation. • Act as consultant on security training for client staff.

• Led team that produced all web content for division and released all communication to public via public website and to registered users via agency's secure web environment. • Developed standards and business rules for division support functions, improving style guides, web structures, web checking standards, agency content services, record retention requirements and public information requests.• Coordinated assessment processing, reporting systems, systems support and division support.• Supervised all public communication and ad hoc programming requests.• Oversaw development, maintenance and ongoing quality control of division's web pages.• Provided training and outreach activities for variety of audiences, including video conferencing presentations, charter school training and statewide conferences.• Administered development and production of performance measures for division.

• Technical Project Manager for large-scale web projects that involved coordination with multiple departments and implementation of State and Federal legislation. • Supervised team of three SAS programmers with responsibility to keep them abreast of all changes to public education data and oversee all programming code.• Managed implementation of state and federal legislation from bill analysis to final deliverable.• Hired, supervised, and evaluated professional staff including training and supervising project staff regarding standards, procedures and conventions established for various SAS programs, data sets, variables and processing documents.• Designed scope and structure of SAS data sets, paper reports, and web-based applications.• Validated and reviewed SAS programs, data sets and documentation for quality assurance and inform programmers of required modifications.• Managed programming and production of Pocket Edition and Snapshot publications, reviewed report format, directed programming tasks, verified data for quality assurance and oversaw report distribution.• Assisted with planning for implementation of reporting system changes due to new state legislation.• Coordinated with division management in resource planning, including developing work plans and timelines, planning and allocating staff resources for projects, tracing project status, and identifying and reporting problems and workflow.• Managed responses to ad hoc requests for information.

• Supervised eight employees who were front lines of communication between university and incoming students. • Managed all technical issues within department, including network security, computer deployment, software purchases and training. • Spoke at state and regional conferences with presentations on implementing technology in to university recruiting and admissions.• Managed all IT projects within division, from initiation to conclusion, including risk management strategies, scope of work, budget analysis and project impact presentations. • Served as office’s maintenance and training officer for LSU student databases, including demonstrating all new and prospective software packages to departmental staff and campus• Established online application for admission and office intranet to increase productivity.• Wrote advanced query language and programs with mainframe computer code (SAS) for statistical reporting.• Maintained network of personal computers, printers and departmental servers, including all user functionality through Active Directory. • Ensured continued maintenance of Enrollment Management System Network.• Provided all security for office of Undergraduate Admissions, including student databases, LSU code tables and network/desktop security.• Performed all electronic data imports and exports between Enrollment Management and secure sites outside campus.• Made all purchasing recommendations regarding computers, printers and all electronic equipment.

• Maintained entire office computer network that included two servers, autodialer and over 30 workstations. • Trained each employee on computer and software use and ensured security of network and all PCs.• Provided all desktop troubleshooting, upgrades and support, including all Y2K issues.• Maintained interoffice and internet email systems.• Developed client connections with multiple hospital computer networks, allowing daily, weekly and monthly data transmissions. • Compiled data between two incompatible systems.

• Responsible for the development and enhancement of the Trendstar Decision Support System.• Responsible for the creation, maintenance and accuracy of daily and monthly clinical cost accounting databases within the Trendstar system for two hospitals.• Created and presented budget, physician and productivity reporting to various levels of executive management.