Twanda Hall Email & Phone Number

Raleigh, North Carolina, United States

Manage client class schedule.Monitor clients’ progress and provide feedback to team members.Onboard and train new facilitators.Interview new clients and assign them to Vocational Training.Lead one-on-ones and coaching with team members. Create Vocational Training schedules.

Raleigh, North Carolina, United States

• Facilitates Career Development classes for clients in Phase 1-3 of the New Life Plan.• Completes initial career assessment and vocational training interview with every client who enters the New Life Plan.• Meets individually with clients, via a regular schedule, to ensure unique progress and provide individual feedback throughout the Career Development classes.• Ensures clients have the appropriate clothing for vocational training, jobs for life, and employment.• Communicate with CSM and Jobs for Life graduates to match employment opportunities to client skills and abilities. Follow-up with clients and employers throughout the application process.• Provide final approval, guidance and coaching on client employment selection.• Communicates with CSM, MSS and entire RRM team, to follow-up and create support for clients in their career journey.• Collaborate with CSM, MSS, Client, and Sr. Leadership to identify and register clients for outside certification/educational opportunities.• Builds and maintains trusting relationships with clients, staff, and partners.• Update and maintain client records in Mission Tracker and regular Phase-up process. Career Development class progress Client employment

Raleigh, Nc

Coordinates all aspects of the volunteer ministry, especially the building and maintaining volunteer engagement.• Leads identification of volunteer services. Develops and manages role descriptions.• Manage the recruitment and train individual and group volunteers.• Develop and manage volunteer recognition, engagement and retention practices.• Maintain online volunteer applications, manages background checks and onboarding process of volunteers.• Promptly process volunteer inquiries and applications and determine appropriate volunteer service placements.• Conduct new volunteer orientation.• Schedule volunteers and maintain volunteer calendar.• Manage volunteer database.• Manage website’s volunteer page.• Collaborate with CEO and development team in engaging business/corporations involvement in volunteer opportunities.

Raleigh, Nc

Assist with coordination and administration of special events and projects as directed by CEO.Coordinate Jobs for Life program.• Assist with coordination and administration of special events and projects as directed by CEO.• Coordinate Jobs for Life program.• Schedule/coordinate appointments and meetings for CEO.• Schedule/coordinate Group Informational Interviews in collaboration with CEO & HR.• Schedule/coordinate counselors or others providing in house services for clients.• Maintain calendars for visitors, rooms and meetings.• Provide administrative assistance to Ministry Directors as directed by CEO.• Train Front Desk/Security.• Schedule/coordinate and /or conduct group and individual tours in collaboration with leadership team.• Greet volunteers/visitors and provide sign in and name badge instruction.• Maintain orderliness of Volunteer station.• Update phone communication as needed.

Raleigh, Nc

Recruit and maintain quality volunteers• Monitor volunteer services e-mail account and respond to prospective volunteers.• Assist with volunteer recruitment ads and online accounts.• Greet volunteers and provide sign in and name badge instructions.• Conduct group and individual tours.• Update volunteer information in Volgistics database.• Maintain department’s administrative files.• Assist with recognition, volunteer rewards, and monthly Volunteer Spotlights.• Prepare for and coordinate volunteer orientations.• Coordinate Jobs for Life program.

Raleigh, Nc

Assist the community to meet the needs of shelter, food and a variety of other services.• Promptly answered telephone calls, respond to inquiries or transfer calls to appropriate staff.• Interacted with individuals who sought services from the organization.• Welcomed visitors and volunteers, ensuring each individual sign in and out of the building.• Maintained a secure environment by only allowing admittance to individuals listed on the daily log.• Notified staff of any client violations to ensure the mission operates according to standards.• Created and updated spreadsheets to analyze various program usage.• Received and distributed mail.• Distributed food and diaper vouchers, collected external clients monthly rent.• Printed daily visitors and volunteers list.• Monitored social media and report inappropriate material to protect the company’s image.

Certificate, Core Training

Diploma, Customer Service

Educated with the tools needed to provide excellent customer service in person, phone and e-mail.

Essential Skills For Administrative Support Professionals

Business Grammar Business Writing Accounting Fundamentals Telephone Essentials for Business Difficult People and Conversations

Certificate, Professional Administrative Assistant