Terrance Andress Email & Phone Number

Boston, Ma, Us

Chelmsford, Massachusetts

Greater Boston Area

Account manager and technical sales for a market leading semiconductor capital equipment customer purchasing thermal sprayed yttria coated conductor etch and deposition chamber components. Primary contact for the customer within CoorsTek for all coatings business, quality and technical requests. Frequent travel to customer sites to solve technical issues, present new materials, and strengthen relationships. Key Achievements:• Manage over $35 million per year in sales for one extremely particular semi customer.• Business responsibilities include negotiating consignment contracts and obsolete inventory settlements, resolving issues at third party inventory locations, facilitating resolution of escalations and expediting rapid prototype manufacturing (RPM) requests. • Solve customer business requests, and quality / technical issues by working collaboratively with commercial, operations, engineering, quality and supply chain. • Lead New Product Introduction (NPI) team with a hands-on approach to GD&T and drawing review, to determine feasibility and quote new business.• Assisted corporate roll-out of Salesforce.com CRM to maintain, track and close opportunities.• Extensive sales analysis using ERP data. • Engage and lead design reviews at the customer to track changes and improvements to existing materials or processes. • Committed to working to quickly meet and close out customer deadlines.• Spearhead the troubleshooting and resolution of customer process issues.• Communicate voice of the customer to internal CoorsTek organization.• Despite 4 years product stagnation, achieved 13% in coatings revenue growth.• Coordinate resources at multiple CoorsTek sites, customer and supply chain to resolve customer issues.

Albany, New York Area

Provided sales solutions and project management for ceramic-to-metal and glass-to-metal hermetic sealing feedthroughs used in ultra-high vacuum applications of semiconductor, aerospace and high energy physics. Account Management in the Northeast and Midwest territories, working closely with distributors and manufacturers reps.Key Achievements:• Managed $3.5 million sales territory, adding 25 new customers to date.• Increased new business at existing customers by as much as 400%.• Acted as liaison between customer and design engineering to deliver custom solutions.• $1 million in revenue growth during the last 1.5 years at SST.

Buffalo/Niagara, New York Area

Global product management for boron nitride powder used in thermal management, and solid BN planar diffusion sources used as semiconductor dopants. Between 25%-75% travel to visit customers. Key Achievements:• Increased customer base in thermal management by $300k and added 12 new clients.• Managed $3.0 million in global BN sales.• Provided guidance and create budgets as part of the sales team for strategic planning.• Assisted customers to troubleshoot processing issues involving BN products.• Provided sales forecasts and reports.• Developed and maintained strong client relationships with OEM customers. • Gave sales presentations and create customer quotations.• Converted competitor accounts both completely and as a second source.

Orlando, Florida Area

Trained customers how to operate Faro’s portable coordinate measuring machines and navigate the software package. Responsible for the Northeast territory. Training both at customer sites and at a Faro training facility in Kennett Square, PA.Key Achievements:• Instructed companies such as Northrop Grumman and Sikorsky how to operate Faro products.• Pre and post-sale and technical assistance to customers in person and by phone.

Madison, Wisconsin Area

Performed outside sales in an un-established Northeast territory, selling adhesive and sealant solutions to garage door, transportation, and hardscape and construction industries. Managed accounts and orchestrated technical services and resources. Interacted with managers, engineers, and purchasing agents to negotiate contracts, close sales deals and coordinate implementation. Gave sales and product demonstrations; assembled quotations.

Greater Boston Area

Worked together with the sales department and enhanced sales effort by providing technical assistance with adhesives and bulk dispense equipment. Traveled to customer locations to solve adhesive dispensing unit issues and to set up new equipment. Trained customers on proper adhesive and equipment use. Key Achievements:• Analyzed test results and wrote reports for customers as an integral part of the sales process.• Recommended adhesives, proper joint design, and bulk dispense equipment operation.• Repaired, rebuilt, and troubleshot issues with adhesive bulk dispensing units.• Wrote and presented the paper “An Adhesives Overview” at the MACM 2006 proceedings.

Greater Boston Area

Provided precision ceramic machining sales solutions for OEM component and technology driven industries. Targeted a broad market with semiconductor, aerospace and optics customers. Key Achievements: • Expanded market-share of existing customer base from 25%-100%; has resulted in over 120% growth in company earnings from 2001-2004.• Quoted jobs, interpreted blueprints, expedited work orders, procured raw materials.

Buffalo/Niagara, New York Area

Managed research projects and worked with a team of engineers to achieve low-cost production methods of non-oxide ceramic materials. Utilized tape & slip casting, iso & dry press, spray dryer, and milling techniques.