Acts as the go-to person for most technically complex issues within the TSE organization.Develops plans, best practices, and process improvements to ensure consistent, technical efficiency of the team.Ensure that all ticket SLA's are adhered to.Communicates effectively with customers and other teams, joining calls to resolve issues, as needed. Acts as the face of the TSE team to collaborate with other teams within mParticle to ensure quality support for all customers.Create, deliver and maintain a technical onboarding plan for the teamConducts training sessions to onboard junior team members and provides ongoing development of the team. Mentor new team members and acts as a go-to person for other teams.

Design and implement CMS application using Django and Python that is used by 20 employees to manage over 100 accounts. Software would maintain an active list of all parts and the part's details.Create software engine that would build estimates and output a PDF that could be downloaded or emailed.Integrate web based applications with SQL backend.

Maintained over 30 Workday integrations. Implemented global payroll integrations. Lead implementation of OnBase.

Interface with clients and vendors to access their needs and deliver a solution that will meet them. Designing and creating Workday integrations using packaged connectors; custom integration using EIB or Studio; and Report design that interface with internal and external systems transmitting large amounts of data in custom formats.

Integrated automation software within a supply chain environment.Created, executed, and maintained hundreds of automated and manual test cases on individual and interconnected software components. Trained new employees on operating and testing systems in both simulated and on real hardware.Participated in software design process as an expert user. Software was used to operate a multi-million dollar robotic warehouse that delivered over 50,000 cases a shift and controlled over 160 robots.Worked with contractors on software design and testing.Created manuals for integrating software components that connected different robotic systems running on different operating systems.

Managed automated warehouse system using Linux and Windows based proprietary software.Used SQL to create reports and respond to real time issues by querying a enterprise scale database.Used Bash and Perl scripts to create system summary outputs that could be run by warehouse personnel for reporting and trouble shooting.Managed integration of supply chain software and hardware.Managed 16 warehouse staffers.

Created database to track customer information, account activity, and expenses.Used ETFs to hedge fuel costs.Created billing forms using Excel.Created algorithms for creating estimates for jobs.