Thomas Wantuck Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Sales and marketing consultant

Louisville, Kentucky Area

Support clients working in BPO, Contact Center, Asset Management and recovery space, executing exceptional executive level experience and knowledge to guide daily operations and long term growth. Develop industry and competitor benchmarking.Conduct extensive center evaluations; assessing performances to ensure Standard Operating Procedures (SOPs) align with current best practices.Establish Project management scope, budget, time lines for new technologies if needed.Develop and… Show more Support clients working in BPO, Contact Center, Asset Management and recovery space, executing exceptional executive level experience and knowledge to guide daily operations and long term growth. Develop industry and competitor benchmarking.Conduct extensive center evaluations; assessing performances to ensure Standard Operating Procedures (SOPs) align with current best practices.Establish Project management scope, budget, time lines for new technologies if needed.Develop and implement aggressive attainable Key Performance Indicator (KPI) metrics for both product and staff performance.Deliver budget forecasts for contract/project costs; assessing capital investments, staffing needs, and adherence to federal, state, and industry security standards.Clients include third party collection agencies, first party health care BPO and contact centers. Consumer loan servicers and technology based organization working inside the collection vertical. Show less

Louisville, Kentucky

Director, Revenue ManagementLead omni-channel contact center for hospitals nationwide. Responsible for 100 + FTE from onboarding, training, development and performance. Implemented management control systems to provide oversight for all budget and forecasting for the division and projects. Key team member in development of Digital Collection Solution and successful launch. Primary contact for all client relationship and communication. Successful collaboration within global infrastructure and… Show more Director, Revenue ManagementLead omni-channel contact center for hospitals nationwide. Responsible for 100 + FTE from onboarding, training, development and performance. Implemented management control systems to provide oversight for all budget and forecasting for the division and projects. Key team member in development of Digital Collection Solution and successful launch. Primary contact for all client relationship and communication. Successful collaboration within global infrastructure and multi-site management. Provide executive guidance in all matters within the scope of RCM infrastructure and delivery of Best in Care patient experience for each client portfolio. Show less

Co -Founded organization; secured distinction as US Dept. of Education approved subcontractor. Held full accountability for marketing, RFP/RFI development, budgeting, forecasting, P&L, and financial reporting. • Conceived, built, and managed infrastructure to meet and exceed state & federal government contract standards. (financial, physical and data security, licensing & bonding, regulatory compliance) • Represented agency at all national trade group memberships and affiliations. •… Show more Co -Founded organization; secured distinction as US Dept. of Education approved subcontractor. Held full accountability for marketing, RFP/RFI development, budgeting, forecasting, P&L, and financial reporting. • Conceived, built, and managed infrastructure to meet and exceed state & federal government contract standards. (financial, physical and data security, licensing & bonding, regulatory compliance) • Represented agency at all national trade group memberships and affiliations. • Fostered and cultivated open and collaborative lines of communication with all stakeholders. • Collaborated with senior federal, state and private leadership to drive industry policy and practices. • Successfully marketed and on-boarded federal contracts. • Oversaw successful HR, technology, budgetary, operations and marketing units that produced year over year growth. Show less

I functioned in a multifaceted organizational leadership capacity across multiple state agencies. I established and managed the internal asset management division. I drove year-over-year growth of loan portfolio recovery; facilitating an increase of $48M to $130M over the course of tenure. I achieved recognition as topped ranked agency in the country for recovery rates over 9 years.I spearheaded implementation of a robust Management Information System (MIS) to… Show more I functioned in a multifaceted organizational leadership capacity across multiple state agencies. I established and managed the internal asset management division. I drove year-over-year growth of loan portfolio recovery; facilitating an increase of $48M to $130M over the course of tenure. I achieved recognition as topped ranked agency in the country for recovery rates over 9 years.I spearheaded implementation of a robust Management Information System (MIS) to effectively rack and identify industry portfolio trends. I continuously sought out and identified subpar operations; implementing progressive measures to drive organizational performance. Show less