Tom Wardlow Email & Phone Number

Atlanta, Ga, Us

Seeking new challenge which can incorporate PM, BA, and AI work experience.

Independent contractor providing business analysis, software development, and project management to get software systems delivered into the hands of small business users.

Atlanta, Ga, Us

Deactivation and Retirement of AS/400 DB2 and UNIX PeopleSoft applications. Verify user requirements, create plan, negotiate for contractors, control execution, etc.Researched and archived long dead and unsupported applications to assure data conformed to FDA and good manufacturing retention requirements.

I provided structural view of web app concept complexity; thus supplying project owner with better defined sets of work required to make concept operational. My system modeling skills clarified the sequence of development activities and inter-dependencies.

Conducted a feasibility study and made recommendations for the decommissioning of unused AS/400 and PeopleSoft systems for ALCON, one of the largest manufacturers of contact lenses and lens care products. Goal was to retain historical data needed for possible future litigation. Identified stakeholders and documented their usage, access, and data requirements post decommission. Wrote and published Project Charter and Request for Proposal (RFP). • Assessed years of system access logs to determine users who may have need for data access• Identified other stakeholders who could have possible use for this historical data including the identification of counterfeit products

 Consultant evaluating legacy system at the Georgia Department of Natural Resources  Assessed Java/MySQL/Tomcat time reporting and billing system for redeployment in .NET  Analyzed problems related to web server and database redeployment at remote data center Documented JSP, JavaScript, JDBC, SQL, and Tomcat code; use cases, flows,ERDs. Interviewed user community, capturing findings in use cases, class and interaction diagrams added to my resume....digging out the particulars of a system it took a new Java programmer twelve years to write. Very cool. Java, MySQL, Tomcat. This is going to be fun.

Atlanta, Ga, Us

Instructed undergraduate students in business analysis and management information systems for J. Mack Robinson College of Business at Georgia State University.

Pittsford (Rochester), Ny, Us

Analyzed customer’s needs and documented project scope to improve company efficiencies for a telephony service provider (SUTHERLAND GLOBAL SERVICES). Conducted interviews with executive and management staff and explored alternative approaches. Raised awareness of project risks. Documented as-is and to-be workflows for customer service and provisioning system. Documented user, functional, technical, and quality of service requirements. Captured customer requirements during the project initiation phase of the redesign of the CALPHALON product website (LBI).• Brought awareness of a larger issue that precluded a quick fix within budgetary constraints (SUTHERLAND GLOBAL SERVICES)• Created the map of possible user selections for site navigation which led to the elimination of redundant and non-productive links (LBI)

Amherst, New York, Us

Managed process improvement projects through all phases at MICHELIN NORTH AMERICAN RESEARCH COMPANY. Managed project risk identification, qualitative and quantitative analyses, and response plans. Provided regular status reporting and gated go/no go packages including reforecast of the project plan and budget.• Implemented a knowledge management process to capture subject matter expertise (SME) required for determining specifications for tire testing in advance of SME retirements

Managed multiple call center system implementations for ASPECT SOFTWARE. Reviewed sales agreement, located and scheduled requisite hardware, software, telephony interconnection, and engineering resources. Scheduled delivery, installation and training. Conducted project start and project closure meetings. Point-of-contact for Aspect, customers, and third party vendors.

Bozeman, Montana, Us

Managed US and India teams throughout full life cycle development of credit data collection programs required for the international financial management decision support system. Directed work assignments of business analysts, software developers, DBAs, QA staff and technical writers.• Selected to maintain SharePoint site for capture and distribution of all project documentation

Boulder, Colorado, Us

Managed implementation of call center solutions from sales engineering through project completion and customer satisfaction survey. Arranged and coordinated delivery of hardware, software, and professional services.

Managed call center system implementations for ASPECT SOFTWARE. Conducted initial post-sales customer contact and on-site project kickoff meetings, created project schedules from sales orders and statements of work, advised customers on hardware selection, telephony connectivity, training schedule, and usage.• Designed dynamically generated and prerecorded Interactive Voice Response protocols and scripts

Windsor, Berkshire, Gb

Developed procedures on behalf of two Federal US agencies (DEPARTMENT OF STATE and US DEPARTMENT OF HEALTH & HUMAN SERVICES) for redirecting Soviet scientists from weapons creation to medical research. Supplemented concept documents with DHHS personnel interviews in creating process and data models.• Identified the need to define and monitor critical success factors and developed an audit trail

New business development for unique software projects. Provided contract development and maintenance for small businesses and non-profits.• Designed and developed an audio user interface to voting machines for visually impaired individuals• Created a tamper-proof single disk distribution platform for voting booths that provided data capture, simplified and reduced precinct distribution costs, and offered voters a selection receipt • Automated a paper-based survey into a web-based application simplifying the tallying of results• Developed a database for a not-for-profit company to capture donor demographics ranging from a few days to several months...usually less than a year.

Managed three concurrent project teams of developers, analysts, architects, engineers, and technical writers for an employee benefits management company. Coordinated release execution with Customer Support, QA, and Data Center. Reviewed, modified, and approved data and process model changes for each release.• Implemented a phased approach, established procedures to ensure communications and quality for the transition of product maintenance to newly engaged off-shore resources• Reduced the time to perform regression testing by selecting and deploying an automated test tool for unit and integration testing • Introduced change request process, resulting in faster to-market delivery and customer support

Ms, Artificial Intelligence

Certificate, Health Information Technology

Ms, Vocational Rehabilitation Counseling

Ba, English & Psychology

Schs Graduated

M.S., Artificial Intelligence