Driving Digital Transformation initiatives across the university. Manage a team of developers that support ServiceNow, Workday and Jira. Led implementation of Strategic Planning Management (demand and project), Configuration Management Database, HR Service Delivery and other capabilities. Created a Governance Board with 6 VPs to validate the platform roadmap I created. Invited to join ServiceNow Product Advisory Council for SPM.

Managed and delivered projects related to ServiceNow, a SaaS ITIL tool, supporting Digital Transformation. Managed RFP process for support vendor, led sprint planning, managed backlog of requirements, tracked agile development. Implemented and supported the following applications: o IT Service Management (Incident, Change, Request, CMDB, Asset, Virtual Agent, Knowledge Management and Service Catalog)o IT Business Management (Agile, Project and Portfolio Management, Demand Management, Application Portfolio Management, Idea and Test Management)o Field Services Management o IT Operations Management (Discovery, Event Management, Integration Hub)o Governance Risk and Compliance (GRC)/Integrated Risk Management (IRM)o Vendor Risk Managemento Security Operations (Security Incident Response and Vulnerability Responseo Automated Test Framework (ATF)o Safe Workforce (Vaccine Tracking)o 3rd party solution for Telecommunications Management

Provided professional services to a financial client for their Digital Infrastructure Transformation projects, completing business case and vendor evaluation and selection.

Planned and managed technology infrastructure for GE Healthcare, supporting 1200 applications and 8000 servers globally, with $50M compute budget, directing staff of 9 direct reports in 8 locations in 5 countries and up to 30 contractors.• Led cost-out initiative program across all technology stacks: compute, network, compliance and end users, identifying and implementing $20M in annual savings. • Managed transition to shared services environment to reduce costs through common processes, transitioning from Healthcare to Corporate standard processes for change, incident and problem management, resulting in common tracking/ reporting, and faster execution of corporate initiatives.• Identified cost overruns due to inaccurate asset data. Supported CMDB cleanup and accuracy for assets in new Service Now implementation, driving toward accurate bill from Corporate. Mapped applications to servers. Reduced monthly bill from $11M to $5M in 12 months.• Oversaw development of Amazon services cloud financial transparency tool, providing itemized cloud costs to application owners to drive cost awareness and reduction.

Planned and managed infrastructure for GE Capital HQ Global Services, supporting 24,000 users of 140 applications for 84 Capital businesses. Platforms include Financials, Risk Management, Regulatory, AntiMoney Laundering, legal systems, brochureware and banking websites. Led Service Now (ITIL tool) configuration management database design and implementation for HQ.

Educational professional teaching computer operating systems, networking, security and project management to college students.

Root Learning is a strategic learning company. Managed Agile software development and hosting of custom e-learning solutions to support strategy deployment practice utilizing visualization techniques.• Drove strategy toward mobile applications for eLearning solutions, evaluated and selected vendor for initial development, creating additional revenue source with clients.• Evaluated e-learning technologies, defined and launched plan to migrate from Adobe Flash ActionScript2 to Object Oriented AS3. Managed Agile software development using LAMP (Linux, Apache, MySQL, PHP) and Flash technologies.• Led monthly technical meetings with key customers to review performance metrics on new releases and usage based on Google Analytics data and enhance customer satisfaction.

Performed Technology Evangelist internship for Speedraft.com, an early stage startup. The purpose of “Shifting Gears” is to increase the success of individuals who want to leverage their career experiences and education to help small businesses grow. This program seeks highly skilled and talented professionals who want to increase their effectiveness and capabilities in the competitive environments of small businesses.

Managed systems, SAN and databases for Americas data centers in 4 states, resulting from sale of ADP division to Solera, from transition to private company through global expansion and IPO. Managed over 600 Unix & Windows servers and over 80TB of data storage.

Managed database, systems, network and applications support in a 7x24 production environment, generating 2M invoices monthly and supporting online customer service.

Managed development for business and consumer telecommunications billing systems in UNIX, C, INFORMIX multiprocessing environment. Managed staff growth from nine to 50 developers in three years to accommodate application growth from three to 13 products.