Tingwei Chang Email & Phone Number

Houston, Tx, Us

Automated document review processes to improve operational efficiency.• Improved Scrum team efficiency within 3 weeks by leading prioritization, sprint planning and release processes for team of 11.

Redwood City, California, Us

Owned end-to-end customer experience from inventory management to offer negotiation. Collaborated with stakeholders in startup environment to develop product vision, OKRs and roadmap. Oversaw development processes. INTURN is a global enterprise SaaS solution that manages excess inventory across industries.• Decreased transaction time by 30%, increased transaction volume by 2.5x and active users by 1.4x by launching critical features to meet client requirements.• Improved sprint completion rate from 35% to 90% and increased release cadence from 45+ to 7 days, accelerating business goals, lowering risk and shortening feedback loops.• Reduced regression rate by 80% by establishing and incorporating cross-functional acceptance testing into release process.• Led performance review program and designed improvement strategy, resulting in 50-80% enhancement in platform performance.• Conceptualized first ML / Al product through collaboration with data science, sales and customer teams.• Led user interviews and partnered with UX designers, developing key user experiences.

Redwood City, California, Us

Bellevue, Wa, Us

ViaRV is a technology startup building a platform for RV owners and buyers to trade used vehicles and request repair services. As the first product manager, I was responsible for: • Defining and driving the product roadmap and strategy, from early prototype stages through to Beta launch.• Providing clear feature priority and requirements to Engineering through motivating user stories.• Setting up Scrum methodology in the product development process.• Leading user research, usability testing and content strategy design for the first product.

Milpitas, Ca, Us

Pacific Links is a California-based non-profit foundation empowering women for social change and ending human trafficking in Vietnam.• Planned and led user behavior research to enhance the personal finance of exploited female migrant factory workers under trafficking risks.• Synthesized data to define and design the product strategy for two mobile apps. Wireframed and built interactive prototypes for fundraising.

Taoyuan, Tw, Tw

Product communications including managing marketing business application projects, coordinating product, marketing and customer service teams, defining product messaging for social marketing and customer service. • Managed projects to centralize customer data from sales, marketing and customer service. Slashed costs 34% for email marketing campaigns.• Coordinated cross-functional team of 10 to build a web-based social media management system. Supervised a global consulting team through Design, Build and Testing phases. Saved $40K per year by cutting agency cost.• Analyzed web & social media data and translated to actionable plans. Improved the HTC community website pageview metrics by 15% and reduced time to gain customer insights from raw data by 85%.• Headed the digital advertising campaign on the YouTube platform with the HTC “Robert Downey Jr” commercial. Defined and optimized ads placement strategy. Created viral effect with over 1 million views in 1 week.

Taoyuan, Tw, Tw

Responsible for product roadmap, functional specification; coordinating with customer, marketing, UX, design teams; working directly with engineering teams to ship products; collaborating and negotiating with solution vendors.• Led cross-regional (Seattle, Beijing, Taipei) and multi-disciplinary teams and managed 10+ software/hardware vendors (Qualcomm, AccuWeather, Nuance Communications) to ship 7 essential mobile apps for HTC’s flagship smartphone awarded “Best New Mobile Device” of 2013 and 2014 by the Mobile World Congress.• Designed and shipped machine learning based typing experience; launched 15+ new keyboard languages that benefited over 10M customers.• Developed strategies to fulfill user needs in the emerging Middle East market. Saved $150K per year by enabling Arabic keyboard languages. • Negotiated with vendors and coordinated with design, engineering and legal teams to ship an urgent contextual search product within 2 month (average project cycle 5 months). Met timeline expectation with zero bugs reported.

Taipei, Tw

Delivered in-depth solution training for key customers in US. Developed solution training program for the sales team. Conducted sales jump-start training and new product training. Evaluated team members' progress and gave instructions in terms of solution knowledge and selling tactics.• Partnered with Newegg, US No. 1 electronics distributor, by negotiating contract and yearly minimum sales and teaching sales tactics to its 25 sales reps• Developed multi-media sales & solution training program for the corporate; Launched sales jump-start training and new product training; Mentored 5 junior sales reps and trained 2 senior sales managers in product solutions

Taipei, Tw

Digital surveillance solution selling for European market (Nordics and Balkan area) for 2 years. Regional sales for Southwestern US (S. California, Arizona, Nevada, and New Mexico) for 1 year - based in Irvine, California.• Achieved top sales by developing business opportunities through cold calls, customer visits and trade shows; organized and executed trade shows in Nordic and Balkan markets• Resolved a PR crisis by directing 10-min YouTube video (20K views) answering rumors on recruiting forums about harsh interview experiences with ACTI CEO

Master Of Human-Computer Interaction And Design, User Research, Ux Design

Bachelor, Economics