Tingwei Chang Email & Phone Number

Houston, TX, US

• Automated document review processes to improve operational efficiency.
• Improved Scrum team efficiency within 3 weeks by leading prioritization, sprint planning and release processes for team of 11.

Redwood City, California, US

• Owned end-to-end customer experience from inventory management to offer negotiation. Collaborated with stakeholders in startup environment to develop product vision, OKRs and roadmap. Oversaw development processes..
• Decreased transaction time by 30%, increased transaction volume by 2.5x and active users by 1.4x by launching critical features to meet client requirements.
• Improved sprint completion rate from 35% to 90% and increased release cadence from 45+ to 7 days, accelerating business goals, lowering risk and shortening feedback loops.
• Reduced regression rate by 80% by establishing and incorporating cross-functional acceptance testing into release process.
• Led performance review program and designed improvement strategy, resulting in 50-80% enhancement in platform performance.
• Conceptualized first ML / Al product through collaboration with data science, sales and customer teams.

Redwood City, California, US

Bellevue, WA, US

• ViaRV is a technology startup building a platform for RV owners and buyers to trade used vehicles and request repair services. As the first product manager, I was responsible for:
• Defining and driving the product roadmap and strategy, from early prototype stages through to Beta launch.
• Providing clear feature priority and requirements to Engineering through motivating user stories.
• Setting up Scrum methodology in the product development process.
• Leading user research, usability testing and content strategy design for the first product.

Milpitas, CA, US

• Pacific Links is a California-based non-profit foundation empowering women for social change and ending human trafficking in Vietnam.
• Planned and led user behavior research to enhance the personal finance of exploited female migrant factory workers under trafficking risks.
• Synthesized data to define and design the product strategy for two mobile apps. Wireframed and built interactive prototypes for fundraising.

Taoyuan, TW, TW

• Product communications including managing marketing business application projects, coordinating product, marketing and customer service teams, defining product messaging for social marketing and customer service.
• Managed projects to centralize customer data from sales, marketing and customer service. Slashed costs 34% for email marketing campaigns.
• Coordinated cross-functional team of 10 to build a web-based social media management system. Supervised a global consulting team through Design, Build and Testing phases. Saved $40K per year by cutting agency cost.
• Analyzed web & social media data and translated to actionable plans. Improved the HTC community website pageview metrics by 15% and reduced time to gain customer insights from raw data by 85%.
• Headed the digital advertising campaign on the YouTube platform with the HTC “Robert Downey Jr” commercial. Defined and optimized ads placement strategy. Created viral effect with over 1 million views in 1 week.

Taoyuan, TW, TW

• Responsible for product roadmap, functional specification; coordinating with customer, marketing, UX, design teams; working directly with engineering teams to ship products; collaborating and negotiating with solution.
• Led cross-regional (Seattle, Beijing, Taipei) and multi-disciplinary teams and managed 10+ software/hardware vendors (Qualcomm, AccuWeather, Nuance Communications) to ship 7 essential mobile apps for HTC’s flagship.
• Designed and shipped machine learning based typing experience; launched 15+ new keyboard languages that benefited over 10M customers.
• Developed strategies to fulfill user needs in the emerging Middle East market. Saved $150K per year by enabling Arabic keyboard languages.
• Negotiated with vendors and coordinated with design, engineering and legal teams to ship an urgent contextual search product within 2 month (average project cycle 5 months). Met timeline expectation with zero bugs.

Taipei, TW

• Delivered in-depth solution training for key customers in US. Developed solution training program for the sales team. Conducted sales jump-start training and new product training. Evaluated team members' progress and.
• Partnered with Newegg, US No. 1 electronics distributor, by negotiating contract and yearly minimum sales and teaching sales tactics to its 25 sales reps
• Developed multi-media sales & solution training program for the corporate; Launched sales jump-start training and new product training; Mentored 5 junior sales reps and trained 2 senior sales managers in product.

Taipei, TW

• Digital surveillance solution selling for European market (Nordics and Balkan area) for 2 years. Regional sales for Southwestern US (S. California, Arizona, Nevada, and New Mexico) for 1 year - based in Irvine.
• Achieved top sales by developing business opportunities through cold calls, customer visits and trade shows; organized and executed trade shows in Nordic and Balkan markets
• Resolved a PR crisis by directing 10-min YouTube video (20K views) answering rumors on recruiting forums about harsh interview experiences with ACTI CEO

Master Of Human-Computer Interaction And Design, User Research, Ux Design

Bachelor, Economics