David Hsiao Email & Phone Number

Taichung City, Taiwan

Heading Port and Harbour Service in Port of Taichung with extended support to APAC projects.Main responsibilities are port logistics, site and resource planning, relationship building with authorities, sub-contractor management and SAFETY.

Kaohsiung City, Taiwan

To initiate and develop key aftermarket accountsTo managing existing portfolio

Sydney, Australia

Responsibilities Service Level Agreement owner for all New Zealand Ports. Analyze terminal operational performance to provide insights to optimize network and costalschedule line up. Ensure seamless communication between regional office, country office, vessels andterminals in scope. Maintain exceptional schedule reliability for own operating vessels. Represent a resources provided to terminal for improvements and enhancement plans. Establish, maintain and develop relationship with stakeholders in terminals and lines. Being a focal point for country office in related to terminal operation related initiatives.Achievements Drafted and had SLA signed off between Maersk Line and Port of Tauranga. Drafted and had SLA signed off between Maersk Line and Port of Otago. Built SLA KPI consolidation and validation procedure.

Tema, Ghana

Responsibilities Day to day follow up on operational procedure compliance. Closely planning resource (equipment/staff) to achieve productivity and budget target. Initiate operational improvement plan, includes budget/requirements, process mapping, timeline. Bring IT technology and software skill to improve staff’s productivity. Managing and enhancing Inland Container Depot delivery at gate and yard level. Leading and coaching departments of 60 staff.Achievements Reduce EDI (Electronic Data Interchange) delivery time from one day to real time. Increase Inland Container Depot delivery capacity by 54%. Introduce equipment dispatching by RDT (Radio Data Terminal) in yard to improve the accuracy and efficiency of yard operation. Maintain data integrity and productivity with terminal volume increased by 25%. Gate truck turn time reduced by 20%

Shanghai, China

Responsibilities Managing IT related activities, including implementation and enhancement, within APAC region. Ensure quality service is delivered by outsourced IT support. Assisting and follow up on external benchmarking criteria and action plans for APAC terminals. Seeks out Business Process Outsourcing opportunities to maintain service level with adequate cost.Achievements Implementing outsourcing of IT support to Global Service Center for Shanghai office and Japan. Finalizing regional external benchmarking into score-card mechanism. Monitoring and control IT budget over Asia Pacific region to achieve cost saving target.

Luanda, Angola

Direct Reports: 4Responsibilities Directs SOGESTER IT operations and projects within the constraints of scope, manpower, quality, time, and cost to deliver specified requirements and meets customer satisfaction. Ensures all system and/or communication solutions implemented are governed by global agreement and corporate security standards. Manages and maintains back-up and disaster recovery plans and implementation. Seeks out best industry practices to ensure continuous improvement in the IT area. Manages business software and hardware and ensures standard procedures are in place for above. Directs and designs the implementation of new technologies to improve efficiency of operations and enhance user satisfaction  Ensures vendor contacts and SLA (Service Level Agreement) are monitored and reviewed timely. Controls and monitors the IT budget. Plans career development for direct reportsAchievements Maintains IT services running at minimum available local resources. Administration of Terminal Operating System (TOS – NAVIS) and Terminal Administration System (TAS – NAVISION) to fulfill business requirements. Maintains run-time of TOS and TAS above 98%. Maintains run-time of network infrastructure (internet/intranet) above 99%. Setups and customizes various EDI (CODECO/COARRI/BAPLIE/MOVINS) to meet customer’s requirements Implements CISCO Voice over IP environment Implements surveillance and access control system for IT facilities Managing share drives by “SharePoint” to enhance user interface and data security

Luanda, Angola

Direct Reports: 12Responsibilities Ensures highest levels of productivity, while adhering to safety and quality standards in compliance with procedures of APM Terminals and Sogester. Leads and coaches operation and planning team members to maintain discipline and inspire morale. Organizes team to structure tasks and goals to establish course of action daily. Executes daily tasks with considerations for high productivity and efficient utilization of equipments and stevedore. Coordinates with the management, port authority, and shipping lines to manage best berthing scheme to optimize berth utilization, customer satisfaction and profit. Manages and supervises day to day internal and external communication. Ensures data quality within terminal operating system is well maintained and continuously up to date. Provides regular process control checks and initiates and supports performance improvement activities. Measures and displays “key performance indicators” as identified by senior management on a regular basis. Maintains and enhance relationships between departments. Promote good business relationships among external/internal customers and vendors. Plans career development for direct reportsAchievements Implements terminal operation system (TOS) from zero-computer environment within two months. Coaches employees from old port with modern methodology in terminal operation and planning. Initiates, reviews, and finalizes operation planning procedures. Integrates and organizes all operation related statistics in order to provide overview of daily/weekly/monthly KPIs to the management. Maintains TOS data integrity from 20% while taking over the port to more than 90%. Formalizes operation practice for RORO vessel, vessel with ship’s crane, vessel with gantry crane by using TOS. Map out weekly berth scheme for operational resource planning

Direct Reports: 4Responsibilities Manages distribution of yard equipments to minimize truck turn time and maximize crane production Acts as major contact for internal/external customers Plans career development for direct reports Ensures truck queue is completed before Customs closure Ensure reported near misses are handled properly and documentedAchievements Leads system department with 3 direct reports to maintain 98% data accuracy in EXPRESS and RKEM Manages 11 dispatchers to achieve KPIs for 20 minutes truck turn time and 35 moves per hour gross production Frames safety plans, including safety organization, safety policy, and safety process for different departments and sub-contractors Constructs ISPS Code (The International Ship and Port Facility Security Code) port facility security plan draft to port facility security officer Centralize near-miss report and present status to the management on weekly basis

Aqaba, Jordan

Joined the company right after taking over the operation of the port to implement Terminal Operating System within 6 months. One year later, the team successfully convince the shipping lines to cancel congestion fee applied to Aqaba Port.- Leads over 40 planning and operation supervisors to achieve KPIs from the management, which include production, truck turn time and vessel anchorage hours.- Operation process mapping and formalizing- Introduces pre-gate and documentation concept to simplify gate transaction and reduce document verifying time

I was employed by Maersk Taiwan as Magnet 2001 trainee.Company arranged me to rotate in all gate/cfs, yard, and marine departments to be familiar with shipping and container terminal business.

Bachelor, Business Administration

Activities and Societies: Activity Section Chief of Departmental Associate, Activity Section Chief of Basketball Club, Member.

Magnet 2001, Maritime

- Certificate in Port Management, issued by National Sea Training Centre at North West Kent College, UK o Management of People.