Dane White Email & Phone Number

Bethpage, New York

- Responsible for service activation and support of provisioning new services within the Altice Business network including but not limited to BGP and HSRP, Internet, E-Line | V-Line | E-LAN, Point-to-Point Wavelength and Low Latency Wavelength services, Dedicated Internet Access (DIA), SD-WAN, Fully Managed Private Networks. Private Fiber, Optical, or Ethernet, Dark Fiber, DDoS Protection and Managed Wifi services- Direct and actively coordinates all testing, provisioning of new Altice Business services- Provision, Test & Turn-up of Cellsite Backhual circuits for Sprint, T-Mobile, AT&T circuits- Responsible for interfacing with ILEC & CLEC to coordinate testing on type II’s.- Tests with installation field technicians to verify continuity of new orders prior to completion.- Work with Business and Enterprise customers on scheduled test & turn-ups- Maintains IP records and correspondence with IP Diamond to track and support IP address usage.- Responsible for provisioning, formatting and coding functionality of Lucent DACS IV & DACS II, Telabs Titan, Cisco Fibex,Next Level USAM, & BDT, Cisco 3400, Atrica 2140, Zhone for T3, T1 & DS0, Ciena- Configure, Troubleshoot, Test & Turn-up for BGP and HSRP (Internet Redundancy) circuits

Jericho, New York

- Provisioning translations for lines and trunks on the 5E and Meta switch platforms. - Performs all the line translations for customers including ISDN and Centrex. Trunk translations for Network Connectivity. Provision and turn-up Hosted voice related services. - Work with Lightpath Field Technicians, Vendors and other Carriers on the implementation of new services and facilities- Performs SIP and PRI circuit testing as well as interop testing with clients vendor- Work with Project Manager, Sales and other Lightpath departments to ensure the successful provisioning and implementation of all new products and services.- Implement, service and maintain all software features of the 5ESS, and Meta switches, IAD, Siparators, Adit600- Train and mentor all less experienced switch technicians- Port numbers after successful configuration and activation of services- Advanced testing utilizing SAS call trace, Adtran debug, Wire Shark, etc

Jericho, New York, United States

- Troubleshoot with Altice customers, through email, chat and phone, for all Cablevision products and services, including support of multiple devices, depending on business needs (e.g. Smart WIFI, Programming Packages, Optimum Voice, Optimum Online, Optimum TV etc.).- Explain product values to initiate service changes, handle customer disputes regarding customers' accounts, and general and technical product inquiries consistent with the Cablevision brand.- Own the customer's issue, in real time from start to finish by troubleshooting and diagnosing technical issues and offering resolution, working simultaneously with multiple software applications.- Consistently following up on promises and commitments on a timely basis, and appropriately identify and escalate unresolved issues.

Kingston, New York

- Installing hardware and software systems- Maintaining or repairing equipment- Troubleshooting a variety of computer issues- Setting up computer security measures- Configuring computer networks- Offering technical support on-site or via phone or email

Icnd 1

Computer Networking A.A.S

Microsoft Certified Professional, Microsoft Windows

Comptia Network+, Computer Systems Networking And Telecommunications

Comptia A+, Computer Hardware And Software