Trevor White Email & Phone Number

Norristown, Pa, Us

Remote

• Contracted as a third-party labor resource to PwC's AI Business Services sector within the Internal Firm Services department. Leveraged certifications and project experiences:Certifications: - DP-900: Microsoft Azure Data Fundamentals, - Databricks Certified Associate Developer for Apache Spark, - AI-900: Microsoft Azure AI Fundamentals, - PL-300: Microsoft Power BI Data Analyst.Projects Completed: - Created solution for example company Bastion Analytics, modernizing data infrastructure for US Customs and Border Protection's imports data. Utilized Python and Jupyter Notebooks for preliminary exploration and architecting optimal data solutions. - Collaborated on an ETL pipeline for example company Sparrow Analytics, processing GitHub Archive data using Apache Spark in Databricks. Managed data transformation and aggregation, adhering to data lake structure and schema requirements. - Played a role in designing an end-to-end solution in Azure for TerraMetrics, focusing on air quality data analytics. Implemented ETL pipeline, storage, and consumption layers, utilizing Azure Synapse Analytics for orchestration as well as utilizing Azure Databricks and PowerBi.

National Live Remote

Attended the Java coding bootcamp at Tech Elevator. Below is a list of projects I've completed or am currently working on:Vending Machine Software: Developed a CLI vending machine application in Java using OOP fundamentals using File I/O. Includes delimited input file processing using Scanner class, log functionality using PrintWriter class, inventory and credit system, auto-generated sales report written to an output file, and unit tests.Tenmo (venmo-like application) - Developed RESTful API server and command-line application in Java and PostgreSQL, which operates similarly to Venmo. The application allows registered users to send, receive, request, approve, and reject account transfers.BookHive – Together with my team, developed a web application “BeeHive” using Spring MVC, RESTful APIs, PostgreSQL, VUE.js, and 3rd Party Google Books API. It is designed as a fun and interactive reading app designed to motivate families to read together and foster a love of books in children. With its bee-themed design, the app creates a playful atmosphere that encourages the whole family to engage in reading activities and track their progress. BookHive allows families to easily log their reading time and set goals for how much they want to read. As they log their reading time, they can earn a variety of prizes that can be easily customized. Overall, BookHive is a fun and engaging app that promotes literacy and encourages families to read together. It's sure to BEEcome a favorite of parents and kids alike!

Norristown, Pennsylvania, United States

•Fostered trusting relationships with staff to enable effective resolutions to concerns and create an environment that made them feel heard and advocated for•Increased brand reach 464% on Facebook and 28.5% on Instagram•Implemented inventory control system to maximize efficiency

Direct daily activities and workflow of operations team including, but not limited to, assigning of tasks and goal-setting. Analyze performance metrics through managing KPIs regularly, daily and monthly sales handling patient concerns and facilitating relationship between business operations and doctor-patient interactions. • Provided positive coaching to increase store performance through sales and KPI monitoring. • Maximized office contributions through control of labor costs and COGS• Created more efficient workflows through expanding knowledge of technology and workflows with team

Malvern, Pa

Direct daily activities and workflows of team including, but not limited to, monitoring edits, exception, and response reports to identify and ensure successful claim submission. Perform root cause analysis and create solutions that resolve exceptions at the source, preventing them from reoccurring in the future. • Partnered with multiple departments to achieve long-term solutions for identified issues• Managed daily workload and facilitated conversations to ensure maximum productivity • Assisted with both creation and updating of process documentation for consistent performance across department

Malvern, Pennsylvania

Direct daily activities and workflow of operations team including, but not limited to, assigning of tasks and goal-setting. Analyze performance metrics through implementation of shuttle network to review and enhance inbound and outbound data asset processing.• Achieved $15K reduction in overhead costs through strategic repurposing and implementation of sustainable practices.• Increased departmental productivity through deployment of 5S methodologies.• Credited with reducing transportation tracking errors by 15% in assigned district.• Served as Vice Chair of Millenials@IM networking group to foster career development of junior team members.

Collaborated with internal teams to transition work to overseas Business Process Outsourcing (BPO) point of supply. Managed customer service team and monitored performance. Partnered with call center to engage with customers and proactively solve issues and complaints. Updated team on company policy updates.• Enhanced process flows to reduce individual customer service agent caseloads by up to 15%.• Reduced team’s daily data entry errors by 50%.• Recipient of the Mountaineer of the Quarter Award in the 4th Quarter of 2015.

Royersford,Pa

Analyzed customer issues and developed sustainable and consistent long-term solutions to address needs. Facilitated team development through training, mentoring, and issuing of constructive feedback to improve performance. Developed and implemented enhanced workflows that improved customer satisfaction. Recognized by management for superior performance with focus on compliance and issues resolution.

Royersford, Pa

Customer Service Associate, November 2011-February 2012Engaged with customers to gauge overall experiences, and proactively resolved issues to improve satisfaction. Developed and implemented investigative procedures for other departments to assist in implementing solutions.  Maintained consistently high customer satisfaction rankings.

Java Web Application Development Bootcamp

A full-stack Java coding bootcamp learning how to develop dynamic web-based software systems using the Java programming language.

Masters Of Leadership Development, Business Administration And Management, General, 3.86

A degree in leadership development provides students with the competencies and actionable behaviors that can be readily applied in their.

Bachelor Of Arts (B.A.), Political Science And Government, 3.39

Activities and Societies: Selected Student of First Year Study Abroad Experience- Fall 2007 New Student Orientation Leader- Spring.