Trevor White Email & Phone Number

Norristown, PA, US

Remote

• Contracted as a third-party labor resource to PwC's AI Business Services sector within the Internal Firm Services department. Leveraged certifications and project experiences:Certifications: - DP-900: Microsoft Azure.

National Live Remote

Attended the Java coding bootcamp at Tech Elevator. Below is a list of projects I've completed or am currently working on:Vending Machine Software: Developed a CLI vending machine application in Java using OOP fundamentals using File I/O. Includes delimited input file processing using Scanner class, log functionality using PrintWriter class, inventory and.

Norristown, Pennsylvania, United States

• Fostered trusting relationships with staff to enable effective resolutions to concerns and create an environment that made them feel heard and advocated for
• Increased brand reach 464% on Facebook and 28.5% on Instagram
• Implemented inventory control system to maximize efficiency

• Direct daily activities and workflow of operations team including, but not limited to, assigning of tasks and goal-setting. Analyze performance metrics through managing KPIs regularly, daily and monthly sales handling.
• Provided positive coaching to increase store performance through sales and KPI monitoring.
• Maximized office contributions through control of labor costs and COGS
• Created more efficient workflows through expanding knowledge of technology and workflows with team

Malvern, PA

• Direct daily activities and workflows of team including, but not limited to, monitoring edits, exception, and response reports to identify and ensure successful claim submission. Perform root cause analysis and create.
• Partnered with multiple departments to achieve long-term solutions for identified issues
• Managed daily workload and facilitated conversations to ensure maximum productivity
• Assisted with both creation and updating of process documentation for consistent performance across department

Malvern, Pennsylvania

• Direct daily activities and workflow of operations team including, but not limited to, assigning of tasks and goal-setting. Analyze performance metrics through implementation of shuttle network to review and enhance.
• Achieved $15K reduction in overhead costs through strategic repurposing and implementation of sustainable practices.
• Increased departmental productivity through deployment of 5S methodologies.
• Credited with reducing transportation tracking errors by 15% in assigned district.
• Served as Vice Chair of Millenials@IM networking group to foster career development of junior team members.

• Collaborated with internal teams to transition work to overseas Business Process Outsourcing (BPO) point of supply. Managed customer service team and monitored performance. Partnered with call center to engage with.
• Enhanced process flows to reduce individual customer service agent caseloads by up to 15%.
• Reduced team’s daily data entry errors by 50%.
• Recipient of the Mountaineer of the Quarter Award in the 4th Quarter of 2015.

Royersford, PA

Analyzed customer issues and developed sustainable and consistent long-term solutions to address needs. Facilitated team development through training, mentoring, and issuing of constructive feedback to improve performance. Developed and implemented enhanced workflows that improved customer satisfaction. Recognized by management for superior performance.

Royersford, PA

Customer Service Associate, November 2011-February 2012Engaged with customers to gauge overall experiences, and proactively resolved issues to improve satisfaction. Developed and implemented investigative procedures for other departments to assist in implementing solutions.  Maintained consistently high customer satisfaction rankings.

Java Web Application Development Bootcamp

A full-stack Java coding bootcamp learning how to develop dynamic web-based software systems using the Java programming language and.

Masters Of Leadership Development, Business Administration And Management, General, 3.86

A degree in leadership development provides students with the competencies and actionable behaviors that can be readily applied in their.

Bachelor Of Arts (B.A.), Political Science And Government, 3.39

Activities and Societies: Selected Student of First Year Study Abroad Experience- Fall 2007 New Student Orientation Leader- Spring.