Trent White Email & Phone Number

New York, Ny, Us

Atlanta, Ga, Us

Led mission-critical Digital Technology and MarTech enterprise products, overseeing a suite of essential systems including digital asset management (DAM), content distribution (CDN), product information management (PIM), and online reputation management. Managed teams supporting these solutions. Proactively handled resource apportionment and monitored support ticketing systems to consistently meet service level agreements (SLAs).

Atlanta, Ga, Us

Following the successful Digital Asset Management (DAM) pilot and full roll-out, assumed technical ownership of both the DAM and content delivery network (CDN) systems. Orchestrated end-to-end management of these solutions, including advanced technical support.

Atlanta, Ga, Us

IT lead for enterprise-wide digital asset management solution implementation. Role encompassed all aspects of the project, including vendor selection (RFP/RFQ), requirements gathering and blueprinting, pilot deployment, full roll-out, and ongoing support. Led the implementation team and aligned with the implementation partner to ensure project success.

Atlanta, Ga, Us

Lead for SAP Portal initiatives and various IT projects. Responsible for architecting and implementing solutions including supporting the successful implementation of SAP ERP across our EMEA region. Monitored support ticketing system and routed tickets to appropriate team members, ensuring that issues were addressed within stated SLA timeframes.

Atlanta, Ga, Us

Lead configurator for implementation of SAP Portal, as part of company-wide SAP ERP roll out. Performed liaison duties between project business teams and portal team, gathering business requirements and translating them into portal solutions.

Atlanta, Georgia, Us

Served as the SAP portal lead for an enterprise-wide HR project, which involved the implementation of SAP Employee Self Service (ESS) and Manager Self Service (MSS). Primary focus was configuring and managing SAP Enterprise Portal. Responsibilities included acting as liaison between business solutions teams and the portal team, gathering requirements, and delivering solutions. Regularly presented portal strategy and provided status updates to project leadership and business teams.

Scottsdale, Az, Us

Leader of the continuous improvement portal collaboration team. Managed the company’s SAP Portal instance, providing support to over 2000 external customers. Role involved overseeing multiple portal enhancement projects, with a primary focus on improving user experience. Acted as a liaison between functional analysts and technical developers, translating user requirements into effective business solutions.

Scottsdale, Az, Us

Played a pivotal role in enhancing the company’s digital infrastructure. Created and maintained the company intranet, ensuring seamless communication and collaboration among employees. Additionally, researched and successfully implemented an enterprise-wide content management system (CMS). As the CMS manager, oversaw content, training, security, and support. Leveraged coding skills to develop ASP-based web applications, streamlining critical business processes.

Scottsdale, Az, Us

As lead support technician, provided comprehensive technical support to 500+ users across nine division offices and 100+ sales offices. Responsibilities included troubleshooting desktops, laptops, printers, scanners, and applications. Additionally, researched and successfully implemented a support ticketing system and hardware asset management software. Also managed the corporate office badge/security system, ensuring smooth onboarding for new hires and establishing security protocols. Actively trained and mentored junior analysts, contributing to their professional growth.

Atlanta, Ga, Us

Installed medical scheduling and billing software in customer offices. Designed and built custom computers for clients, tailoring solutions to their specific needs. Played a crucial role in establishing network wiring infrastructure at client locations. Responsibilities extended to providing both remote and on-site technical support, resolving issues promptly. Installed system backup hardware and configured reliable backup routines, safeguarding critical data.

Carrollton, Georgia, Us

Provided technical support for city employees, ensuring smooth operations and efficient problem resolution. Took charge of creating user software training plans and comprehensive documentation, leading IT training sessions to enhance user proficiency. Actively participated in the implementation of a Novell network, optimizing connectivity and security. Successfully implemented an enterprise-wide anti-virus solution across all end-user PCs and servers, safeguarding critical data. Established a remote network access solution, benefiting multiple departments and users.