Tracy Turner Email and Phone Number
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As the SVP of Revenue Operations at BigCommerce I lead a global team of professionals who are responsible for driving revenue growth and operational excellence across the entire go-to-market (GTM) organization. With more than two decades of experience in business, finance, and sales operations, I have a passion for solving complex business problems and delivering value to our customers, partners, and shareholders.My core competencies include process improvement, lead to cash optimization, marketing operations, customer success operations, revenue cycle management, quote-to-cash (QTC) cycle management, M&A integrations, sales enablement, product marketing, vendor relationship management, customer contracts, client services, accounts receivables, corporate governance, internal audit controls, revenue recognition, and customer billing. I hold a Master of Business Administration (MBA) degree with a focus on international and global studies, and I have multiple certifications in Saas Revenue, and leadership coaching. I am also a member of Pavilion, a global community of revenue leaders. My mission is to empower and enable Saas organizations to achieve its strategic goals and objectives, and to foster a culture of collaboration, innovation, and accountability.
Bigcommerce
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Svp, Revenue OperationsBigcommerce Nov 2024 - PresentAustin, Texas, Us• Lead Revenue Operations at BigCommerce, integrating acquisitions and aligning operating framework with industry best practices.• Built out Revenue Operations to drive sales efficiency and support GTM strategies.
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MemberPavilion Jul 2020 - PresentNew York, Ny, Us -
Vp, Revenue Operations & Business InsightsHootsuite Jun 2022 - Nov 2024Vancouver, Bc, Ca-Responsible for transforming revenue lifecycle from lead to cash across both eCommerce and Sales Lead channels-Optimized billing cycles to bill in advance of service periods which accelerated cash flow by more than $10m per month-Led efforts to redesign sales and revenue forecasting process-Through improved Payment Operations recovered an incremental $6m in cash within a quarter-Launched a renewal pricing framework which led to incremental revenue for the sales led business-Built out improved accounting operations team to enable scalability through the Quote to Cash customer journey-Executive sponsor for billing system platform selection and implementation (Netsuite to Zuora)-Actively participate in acquisition due diligence and post sale integration-Participate in company wide initiative to analyze and identify Ideal Customer Profile based on strongest LTV to CAC-Optimize and led the Enterprise Business Technology function to ensure support across the organization for all Sales and Finance technology roadmaps. -
Vp, Global Revenue OperationsTrintech Jan 2020 - Jun 2022Plano, Texas, Us-Developed a comprehensive strategy to grow revenue for global organization.-Manage forecasting, territory management and analytics for global sales team -Responsible for Sales Stack and Customer Master Information Systems across the global organization-Completed a redesign of compensation plans in first 90 days-Renegotiated all vendor contracts and created vendor master database to track spend and renewals-Launched Sales Enablement program to support Sales onboarding and ongoing sales development-Deployed framework for account and territory planning, as well as MEDDIC framework across the sales teams-Established Partner Sales programs and framework to support Partner Alliances and Channel sales goals -
Senior Vice President, Revenue OperationsRealpage, Inc. Dec 2014 - Jan 2020Richardson, Texas, UsResponsible for leading global team in support the Quote to Cash cycle of the Enterprise Organization. This includes contract management, billing, deal approvals, renewals, accounts receivable collections, cash application and credit processing. Focused on improving processes and systems in support of improving customer satisfaction and increasing productivity in order to improve profit margins. -
Vice President Sales OperationsRealpage, Inc. Jan 2009 - Nov 2014Richardson, Texas, UsResponsible for Sales Operations and Sales Engineering functions for SaaS Sales Organization. Transformed the people, processes and technology, in order to allow the company to scale from $100m to $650m during my time in the role. Daily responsibilities included leading a team that was responsible for directing the opportunity to order process for a 200+ person sales team as well as 20+ Sales Engineers. This included budget planning, pipeline reporting, quota and territory management, sales process optimization, sales training, sales compensation design and administration.• Sales Productivity Improvements and continued 30% Year over Year Sales Quota Achievement Results• Reduced cycle time for contract generation from 5 to 2 days in period of 6 months and contract error rates from 13% to 2% over 12 months• Created and managed sales cost center budgets in excess of $20 million annually• Manage forecasting, territory management and reporting process for sales team with a bookings goal of $192M annually• Implemented new standardized pricing strategy supported by in-depth revenue impact analysis and obtained executive approval to deploy to all product groups across the organization• Negotiated internal sales technology vendor contracts for the organization valued at $1 million in ACV• Responsible for webinar creation and campaigns that resulted in $10m in additional opportunities and 13k leads.• Lead team responsible for RFP responses• Implemented formal product certification program for Sales and Sales Engineers• Oversaw the creation and maintenance of company product demo environment• Lead team that created over 40 on demand LMS courses and launched RealPage University program, which is now part of corporate employee onboarding.• Under my leadership the team was recognized at annual executive leadership conference with “Corporate Service of the Year”. Awarded personal monetary prize as leader of this team.
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National Solution ConsultantRealpage, Inc. Nov 2007 - Jan 2009Richardson, Texas, UsNational Consultant responsible for implementation of National Accounts. Assist in both pre-sales and post-sales support and implementation.
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Senior Business AnalystRealpage, Inc. Feb 2000 - Oct 2007Richardson, Texas, UsProduct Business Analyst responsible for understanding client and industry needs and translating those into marketable revenue producing product business requirements and designs. Responsible for the creation of new AppExchange product line. Managed relationship with third party vendors and their integrations into the AppExchange network.
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Residential Property ManagementTrammell Crow Residential Jun 1997 - Jan 2000Dallas, Tx, UsSystems TrainerProperty ManagerLeasing Consultant
Tracy Turner Skills
Tracy Turner Education Details
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Naveen Jindal School Of Management, Ut DallasInternational/Global Studies -
The University Of Texas At ArlingtonCity And Regional Planning
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Tarleton State UniversitySociology
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The University Of KansasArchitecture
Frequently Asked Questions about Tracy Turner
What company does Tracy Turner work for?
Tracy Turner works for Bigcommerce
What is Tracy Turner's role at the current company?
Tracy Turner's current role is Revenue Operations | GTM Strategy | Sales Operations | Quote-to-Cash | Sales Enablement | Product Marketing.
What is Tracy Turner's email address?
Tracy Turner's email address is tr****@****ech.com
What is Tracy Turner's direct phone number?
Tracy Turner's direct phone number is +187732*****
What schools did Tracy Turner attend?
Tracy Turner attended Naveen Jindal School Of Management, Ut Dallas, The University Of Texas At Arlington, Tarleton State University, The University Of Kansas.
What are some of Tracy Turner's interests?
Tracy Turner has interest in Technology, Travel, Baseball And Texas Football, Gardening.
What skills is Tracy Turner known for?
Tracy Turner has skills like Saas, Sales Process, Management, Salesforce.com, Sales, Sales Operations, Business Process, Leadership, Training, Sales Management, Property Management, Account Management.
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