• Worked as the lead business analyst on a project expected to save Walmart over $1B • Created multiple end-to-end process flow diagrams, utilized workflow mapping and gap resolution techniques to create comprehensive functional user stories/ acceptance criteria, initiated Agile techniques and best practices with my team• Worked cross functionally across three different teams cultivating a strong understanding of scope to formulate problem statements and create logical business cases

• Process ticket orders, mail tickets, provide service to customers on the phone and at the window, as well as respond to email inquiries• Assist Director of Ticket Operations in preparation and game-day management of Football and Men’s Basketball• Created, maintained, and updated season manifests for multiple venues and seasons • Interpret all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student athletes through ACS Software• Experience in event planning serving in an executive position on game days supervising ticket operations, including part-time ticket staff for select sporting events• Responsible for the hiring process for student employees including application screening, interview process, background/reference checks, and selection of new employees

• Offer assistance in developing study strategies suitable for individual student achievement• Demonstrate knowledge and competence in assisting students in formulating statistical data and analysis • Effectively communicate academic procedural practices in order to provide a better understanding of the quantitative data present

• Provide telephone and window customer service to resolve issues and improve customer service• Prepare reports using Paciolan based on ticket sales, allocated tickets, and season ticket renewal • Reconciled sales accounts and game day events

• Functioned as a box office staff member for the inaugural Innings Festival located at Tempe Beach Park• Processed sales transactions and will call distribution using TAK ticketing system• Managed Wristband Help area where customers received assistance with wristband issues

•Train under the Phoenix Suns S.T.A.R.S (Sales Training to Achieve Results in Sports) program•Sell Phoenix Suns and Mercury ticket packages to prospects through outbound calls•Run a sales table on game nights interacting with clients face-to-face•Continually work to build relationships with clients, maximize cross selling opportunities, and provide excellent customer service •Meet to achieve assigned sales goals for all ticket products •Utilize CRM software to document all sales touch points

• Trained in cardiopulmonary resuscitation (CPR) • Maintained continuous surveillance over patrons and ensured their safety through preventing accidents or adhering to the demands of adverse situations• Interacted directly with guests to provide courteous, friendly, and professional assistance • Provided emergency care and treatment as required until the arrival of emergency medical personnel

• Structured quantitative statistical analysis of games, including team and individual player statistics • Communicated statistical data to media providers• Fostered friendly relationships with businesses on behalf of the organization • Cultivated and enhanced collaborative working relationships within the public community