Tom Wilson

Tom Wilson Email and Phone Number

Solutions Architect @ Thunder
Haines City, FL, US
Tom Wilson's Location
Winter Haven, Florida, United States, United States
Tom Wilson's Contact Details

Tom Wilson personal email

n/a

Tom Wilson phone numbers

About Tom Wilson

I am an experienced and well versed Telephony Engineer that specializes in IVR and OmniChannel Technologies while building relationships and providing excellent customer experiences. I specialize in building custom Telephony and CTI solutions to help increase profits and improve our customer's experience when working with our Call Center agents.ACSS - Avaya Experience Portal with Proactive Outreach (3309)ASPS - Avaya Aura® Collaboration Environment (5508)

Tom Wilson's Current Company Details
Thunder

Thunder

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Solutions Architect
Haines City, FL, US
Tom Wilson Work Experience Details
  • Thunder
    Solutions Architect
    Thunder
    Haines City, Fl, Us
    View
  • Cycle Stop Usa
    Coo / Director Of Digital Operations
    Cycle Stop Usa Jul 2024 - Present
    Lakeland, Florida, Us
    View
  • Verizon
    Associate Director - Software Development
    Verizon Dec 2023 - Jul 2024
    Basking Ridge, Nj, Us
    Associate Director of Software Development overseeing development of Conversational Channel development.
    View
  • Verizon
    Sr Manager, Conversational Systems & Agent Desktop Devlopment
    Verizon Jan 2022 - Dec 2023
    Basking Ridge, Nj, Us
    View
  • Tracfone Wireless, Inc.
    Sr Manager, Conversational Systems & Agent Desktop Devlopment
    Tracfone Wireless, Inc. Feb 2020 - Jan 2022
    Miami, Fl, Us
    View
  • Tracfone Wireless, Inc.
    Sr. Ivr Architect
    Tracfone Wireless, Inc. Feb 2017 - Feb 2020
    Miami, Fl, Us
    View
  • Arrow Electronics
    Self Sevice Practice Manager
    Arrow Electronics Feb 2016 - 2017
    Centennial, Colorado, Us
    Oversee Self Service Practice from presales to post implementation. My practice currently includes (but not limited to) Avaya Experience Portal, Avaya Elite Multichannel, Avaya Breeze, Avaya Oceana and Enghouse Communication Portal. I also work with technologies like WebText.
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  • Acn
    Sr Ivr Developer
    Acn Sep 2014 - Feb 2016
    Concord, Nc, Us
    Avaya Elite Multi-Channel Implementation and Support, Avaya Experience Portal Design and Development, Avaya ACD Design and Development, Java Web Service Development. Voice User Interface Design, Project Management, and Process Improvement
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  • Blue Cross Blue Shield Of Tennessee
    Team Lead - Ivr / Application Systems Analyst - Specialist
    Blue Cross Blue Shield Of Tennessee Jun 2010 - Sep 2014
    Chattanooga, Tn, Us
    Run a VXML / Java Development TeamWebsphere Message Broker Development and SupportGenesys Voice Portal SupportAdvanced Automated Outbound Contact Solutions Development and SupportContact Center Technologies Development and Support
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  • T-Mobile
    Specialist Iii, Ivr
    T-Mobile Nov 2007 - Jun 2010
    Bellevue, Wa, Us
    Supported a Speech IVR Environment that answered over 1 million calls a day with the following tasks:•24/7 On-Call Support IVR Applications Nortel/Perphonics IVR Avaya ACD Connection to IVR Convergys/Intervoice Speech IVR Clickfox analytics Tibco Middleware Aceyus Realdash Nuance Speech Recognition Speechworks Text to Speech Apache Tomcat Nuance OSDM F5 Networks Big-IP• Application Development: VB.Net desktop applications ASP.net Web applications Web reporting tools Bash/Unix Scripting VXML Development
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  • T-Mobile
    Developer Ii
    T-Mobile Jun 2006 - Nov 2007
    Bellevue, Wa, Us
    Application Development: VB.Net desktop applications ASP.net Web applications Web reporting tools Bash/Unix Scripting VXML Development grXML Voice Grammars Periphonics Peri-Studio
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  • T-Mobile
    Specialist Ii
    T-Mobile Sep 2003 - Jun 2006
    Bellevue, Wa, Us
    •24/7 On-Call Support CCT applications: Nortel/Perphonics IVR Avaya ACD Virtual Hold Technologies Intervoice Speech IVR Tibco Middleware Aceyus Realdash Nuance Speech Recognition Speechworks Text to Speech Apache Tomcat Nuance OSDM F5 Networks Big-IP•Application Development: VB.Net desktop applications ASP.net Web applications Web reporting tools Bash/Unix Scripting
    View
  • Accent Marketing
    Operations Analyst
    Accent Marketing 2003 - 2003
    Jeffersonville, In, Us
    Call Center IT, Customer Software Specialist
    View

Tom Wilson Skills

Ivr Telecommunications Software Development Integration Call Centers Vendor Management Sdlc Vxml Visio Avaya Technologies Avaya Experience Portal Avaya Elite Multichannel Nuance Speech Recognition Cti Java Tomcat Soap Requirements Analysis Software Documentation Requirements Gathering Call Routing .net Databases System Deployment Call Center Avaya Routing Genesys Sharepoint Business Analysis Sql Websphere Message Broker Business Requirements Microsoft Sql Server Websphere Application Server Vb.net Voip Tcp/ip Business Objects Genesys Voice Portal Soa Systems Analysis Enterprise Architecture Convergsys Voice Portal Avaya Breeze Sip Avaya Enagement Development Platform Troubleshooting Lumenvox

Tom Wilson Education Details

  • Colorado Technical University
    Colorado Technical University
    Specific Applications
  • Ridge Technical Center
    Ridge Technical Center
    Business Computer Programming
  • Western Carolina University
    Western Carolina University
    Quantium Mechanics

Frequently Asked Questions about Tom Wilson

What company does Tom Wilson work for?

Tom Wilson works for Thunder

What is Tom Wilson's role at the current company?

Tom Wilson's current role is Solutions Architect.

What is Tom Wilson's email address?

Tom Wilson's email address is tw****@****one.com

What is Tom Wilson's direct phone number?

Tom Wilson's direct phone number is +142331*****

What schools did Tom Wilson attend?

Tom Wilson attended Colorado Technical University, Ridge Technical Center, Western Carolina University.

What are some of Tom Wilson's interests?

Tom Wilson has interest in Cooking, Politics, Software Development, Android Development, Science And Technology.

What skills is Tom Wilson known for?

Tom Wilson has skills like Ivr, Telecommunications, Software Development, Integration, Call Centers, Vendor Management, Sdlc, Vxml, Visio, Avaya Technologies, Avaya Experience Portal, Avaya Elite Multichannel.

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