AT&T (Digital Life) is an Internet Protocol (IP) based end to end Professionally Monitored Home Security and Home Automation & Control services. The Digital Life System includes a Network and Premises Platform. AT&T Cellular Data Service provides the primary communication between the Network Platform and the Premises Platform. Optionally, a secondary communication path between the Network Platform and the Premises Platform can be established via a Broadband connection. A Principal Project Program Manager for Digital Life demanded pre-planning through all project development phases using Agile and Waterfall methodologies. Projects ranged from Hardware and Software Implementation, Device Integration, Sales and Marketing deployment. Achievements:- Member of PMO team, responsible for PMI Project Management best practices- Provided administrative support to Solution Architect team for time management, Initial Requirements Documentation, Solution Requirements Documentation-Coordinated and Managed Design Acceptance Criteria, Master Project Schedule with Technology Team, Stakeholders and PMO -Delivered successful weekly reporting to Director of Program Management and Senior Leadership utilizing MS Project, MS Timeline, Excel, Power Point, Clarity, Control Center PM Tool-Performed project assessment daily and performed risk mitigation to navigate complex problems to ensure projects where on schedule and within budget-Project Managed several key initiatives for Digital Life yielding significant operations cost reductions* DMP Elimination - savings of 500k* Van Fulfilment - Removed the 100% shipping cost of equipment and fulfilled orders from Technician Van* Cloud Migration - Company mandate* Stabilization and Resiliency - 20% reduction in platform outages

The ELOCEN Group, is a Program and Project Management provider in the built environment, committed to improving the quality of lives in the communities. Services extend from initial project pre-planning through all project development phases to final turnover/occupancy and all logistics support. Summary of services include, Construction Management, Design Management, Information Technology and Facilities & Logistics Integration. A Operation Manager for The ELOCEN Group works directly with the CEO and VP of Business Development to deliver a program for contracting opportunities. Achievements:-Responsible for Design Management and Information Technology, creating the Atlanta office-Prepared/ or coordinated regional certifications for contract solicitation and regional compliance. -Created/Maintained a point of contact using MS Excel for Capability Statement dissemination-Attend Business Development Meetings and Regional Conferences, relationship development -Southeast region primary point of contact for consulting opportunities in government, commercial and higher education vertical markets.

• Coordinate and plan client installation projects in web collocation environment• Gather cost estimates for capacity space planning, network transport, and power requirements • Maintain project tasks reporting• Create and distribute status reports• Implement budgetary cycle planning and asset management• Perform problem management by troubleshooting issues, prepare and submit incident resolution• Perform Incident management by receiving incident reports and providing rapid restoration according to SLA’s• Participate in daily project conference calls • Review, approve and coordinate work for change management

• Served as Team Lead for 10 System Administrators in data center• Resolved crisis calls and hardware issues• Served as initial point of contact for all technical issues within data center• Reviewed Change Management work orders and hardware case for proper implementation• Created vendor relation documentation and vendor relation training• Tracked team member training hours• Responsible for day to day system administration, support and performance of IT infrastructure

• Analyzed and resolved network issues in the host operations center and served as the 1st tier network support for LAN/WAN network-related problems both remote and on-site.• Oversaw relationship management initiatives of clients, vendors, and suppliers.• Managed troubleshooting efforts of MVS, JCL, and CICS issues in the mainframe environment.• Coordinated application, hardware and software, and technical group modifications and installations.• Maintained outside maintenance support and controlled batch cycles.• Ensured prompt hardware and software network resolutions for mainframe issues.