• Managed online pharmacy operations, ensuring timely prescription processing and accurate record-keeping for customer service and order fulfillment.• Utilized proprietary pharmacy software to handle refill requests, prescription renewals, and transfer requests efficiently, enhancing customer satisfaction.• Communicated with patients through chat software, proactively making calls when necessary to ensure clear communication and enhance patient care.

• Demonstrated fluent proficiency with Kroll software.• Prepared prescriptions for sign-off by a pharmacy technician or pharmacist according to pharmacy workflow and procedures.• Received written prescriptions and inputted them into the computer system.• Resolved third-party billing issues, ensuring accurate billing and documentation.• Measured, mixed, packaged, and labeled drugs, including pre-packaging medications (e.g., methadone,unit-dose medications).• Assisted the dispensing pharmacist in the safe and effective delivery of medication, ensuring prescriptions were provided to patients only after a therapeutic check by a pharmacist.• Communicated with clients and physicians as needed, answered telephones, took messages, andmanaged electronic or fax communications.• Assisted with the management and reconciliation of inventory.• Maintained a clean and organized pharmacy environment.

• Provided assistance to the pharmacy team in preparing and dispensing medications accurately.• Managed patient interactions at the counter, processed register transactions, and handled insurance inquiries.• Labeled and packed prescriptions, faxed doctors for refills, and managed other queries.• Performed basic compounding of creams and medications.• Supported pharmacists in filling and dispensing prescriptions, ensuring compliance with pharmacy laws and regulations.• Prepared blister packs (trifolds and dispills) and maintained their daily profiles.

• Enhanced compliance with CDSCO regulations by conductingthorough research and analysis.• Developed or tracked quality metrics.• Assisted senior staff members in developing operational audits plans that ensuredpreparedness during external reviews.• Maintained up-to-date knowledge on changing regulations by attending relevantconferences, workshops, and webinars regularly.

• Engaged in mandatory volunteer work, providing support to patients by offeringassistance and educating them about medications.• Actively sought to enhance knowledge in drug classes, side effects, and diverseapplications of pharmaceuticals.