Twinkle Sethi Email & Phone Number

United Arab Emirates

United Arab Emirates

*Managed the front desk of a luxury hotel, handling an average of 150check-ins and check-outs per day with a 98% satisfaction rating.*Collaborated with the housekeeping team to ensure all rooms wereready for guests, resulting in a 15% increase in room occupancy rates.*Developed and implemented a new training program for front deskstaff, resulting in a 25% improvement in guest satisfaction scores.*Maintain security by following procedures and controlling access(monitor logbook, issue visitor badges).*Assist with special projects as needed.*Sending 100 Registration Form (RC) for CID verification.*Provide information about our hotel, available rooms, rates andamenities.*Confirm group reservations and arrange personalized services for VIPcustomers and event attendees, like wedding guests*Upsell additional facilities and services, when appropriate.

Doha, Qatar

*Greet and welcome guests upon arrival.*Managing group bookings for conferencing, the restaurant andaccommodation.*Keeping up to date on all hotel products, services, pricing &promotional offers.*Provide information and literature about the hotel in person and viatelephone.*Taking payment from guests in the form of cash or credit cards.*Operating switchboard and directing calls appropriately.*Dealing with and resolving customer complaints. Oversee all adminrelated procurements i.e., stationeries, provisions etc.*Update appointment calendars and schedule follow-upappointments.*Monitor and order office supplies.*Maintain a clean and organized reception area.

Dehradun, Uttarakhand, India

*Preparation of database of Client contacts and updating.*Provide basic and accurate information in-person and viaphone/email.*To act as a back-up to Help Desk in case of emergency / requirement.*Receive 50+ calls per day and redirect them to the appropriatedepartment.*Green guests with a bright attitude, manage and maintain visitormanagement system and document accordingly.*Print out, checked and sent out 20+ pieces of mail per day.*Answering incoming calls and questions about guests needs in person and online regarding room booking, room rates, amenities, available rooms, rewards programs and special requests.*Tracked guest satisfaction surveys to recognize trends and createaction plans for improving guest services.*Established internal database and record management systems toenhance accuracy and integrity of all documentation and data.

Higher National Diploma, International Diploma In Hotel Management

Servo Hospitality College, International Diploma In Hotel Management, Good Pass

Activities and Societies: Hospitality Sales and Marketing. Front office Operation. Hotel HouseKeeping. Basic food & Beverage service.