Customer Service Team Lead
Current1. Leading the CRM team to improve customer satisfaction and optimize communication processes.2. Developing and implementing customer engagement strategies to foster loyalty and retention.
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Twinkle Singh is listed as Human Resource at Rosy Travels and Events, based in Lucknow, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Twinkle Singh.
Twinkle Singh previously worked as Customer Service Team Lead at Rosy Travels And Events and Human Resources Executive at Quality Enterprises. Twinkle Singh holds Master Of Business Administration - Mba, Human Resources Management from Swami Vivekanand Subharti University (Svsu), Meerut.
Proficient HR and CRM Professional | Team Lead | Expert in Workforce Management and Customer EngagementI am a dedicated HR and CRM professional with over 3 years of experience across diverse industries, including finance, real estate, and education. My expertise lies in end-to-end HR operations, recruitment, employee engagement, and CRM strategy. I have successfully led teams to enhance customer satisfaction, streamline HR processes, and improve organizational performance.Key Skills & Highlights:Proven track record in team leadership and employee onboarding.Expertise in optimizing customer engagement strategies to foster loyalty.Strong ability to manage sensitive employee information and ensure confidentiality.Experience in training and mentoring, ensuring seamless knowledge transfer and development.With a Master's degree in Human Resource Management and certifications in advanced computer applications, I bring a blend of technical and interpersonal skills to drive impactful results. My passion for organizational growth and people development motivates me to contribute effectively to the success of my teams and clients.Let’s connect to explore how we can collaborate and achieve shared goals!
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Lucknow, Uttar Pradesh, India
1. Leading the CRM team to improve customer satisfaction and optimize communication processes.2. Developing and implementing customer engagement strategies to foster loyalty and retention.
Lucknow, Uttar Pradesh, India
1. Managed end-to-end HR operations, including recruitment, onboarding, and employee engagement.2. Supported management in implementing HR policies to enhance workforce productivity.3. Conducted interviews and candidate evaluations to ensure a strong fit with the organization’s culture.4. Preparing monthly salary as per job title, salary grade, hours worked, attendance records, and any applicable deductions or allowances.
Lucknow, Uttar Pradesh, India
1. Conducting effective screening and scheduling interviews with the respective team supervisor2. Successfully onboarded new employees, ensuring a smooth transition into the organization.3. Experience in handling sensitive employee information with discretion and confidentiality.
1. Hire and lead a team of insurance advisors, driving revenue growth through effective sales strategies. 2. Conducted regular training sessions to improve advisor performance and product knowledge.3. Developed and maintained strong client relationships to boost customer retention.4. Reported team progress to senior management for performance assessment.
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Twinkle Singh works for Rosy Travels and Events.
Twinkle Singh is listed as Human Resource at Rosy Travels and Events.
Twinkle Singh is based in Lucknow, Uttar Pradesh, India while working with Rosy Travels and Events.
Twinkle Singh has worked for Rosy Travels And Events, Quality Enterprises, Base Infra Solution, and Aditya Birla Capital.
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Twinkle Singh holds Master Of Business Administration - Mba, Human Resources Management from Swami Vivekanand Subharti University (Svsu), Meerut.
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