Twinkle S. Email & Phone Number

Ahmedabad, Gujarat, India

• ︎ Focusing on fostering strong relationships, Building and maintaining with Micro, small, and medium enterprises'clients
• ︎ Working closely with my team to analyze creditworthiness, streamline loan processing, and ensure compliance with regulatory standards
• ︎ Understanding client's financial needs, and providing tailored loan solutions.
• ︎ Conducting thorough analyses of financial statements and business plans to evaluate loan applications and minimize risk
• ︎ Working alongside cross-functional teams to enhance operational efficiency and improve the overall client experience

India

• ︎ To look after the team of 11 members
• ︎ To work on business optimization
• ︎ To meet client expectations
• ︎ To reduce process gaps and improve process health
• ︎ To make Daily/weekly/monthly report and its analysis
• ︎ To look after all other personnel requirements by organization itself

Gandhinagar, Gujarat, India

• ︎ Provide solutions to each team member
• ︎ Solve escalations of Team members
• ︎ Communication/meetings directly with onshore US clients
• ︎ Preparing reports which includes Quality parameters
• ︎ Educate new team members while they enter into the team regarding process delivery
• ︎ Check quality part of all team member's production and provide root cause analysis to client

Gandhinagar, Gujarat, India

• ︎ Email communication with customers/clients
• ︎ Build rapport with onshore clients to serve best
• ︎ Nature of Request and complaints solving of external customers
• ︎ Decrease communication gap between the procedures and external customers
• ︎ Provide training to new comers in the team

Ahmedabad Area, India

• ︎ Build relationship with in-house patients
• ︎ Improve the ratio of Happy Patients/Customers
• ︎ Solve all the complaints related to Hospital/Hospital staff
• ︎ Provide all necessary services within the hospital
• ︎ To help/care of patients from admission to discharge procedure

Ahmedabad Area, India

• ︎ Provide best customer service by call/email communication
• ︎ Highest Customer Satisfaction after Sale Service
• ︎ Problem Solving of any request or complaints

Education record

Lean Six Sigma Bronze Certification

Eq At Work, Leadership Skills

UDEMY & NASBA CPE CERTIFICATION COURSE

Google Analytics Course, Digital Market Support

Project Management Course, Project Management

Master Of Business Administration - Mba, Business And Personal/Financial Services Marketing Operations

Bachelor Of Commerce - Bcom, Accounting