Twinkle S. Email & Phone Number

Ahmedabad, Gujarat, India

▪︎ Focusing on fostering strong relationships, Building and maintaining with Micro, small, and medium enterprises'clients▪︎ Working closely with my team to analyze creditworthiness, streamline loan processing, and ensure compliance with regulatory standards▪︎ Understanding client's financial needs, and providing tailored loan solutions.▪︎ Conducting thorough analyses of financial statements and business plans to evaluate loan applications and minimize risk▪︎ Working alongside cross-functional teams to enhance operational efficiency and improve the overall client experience

India

▪︎ To look after the team of 11 members▪︎ To work on business optimization▪︎ To meet client expectations▪︎ To reduce process gaps and improve process health▪︎ To make Daily/weekly/monthly report and its analysis▪︎ To look after all other personnel requirements by organization itself▪︎ Deliver customer excellence by attending and handling client meetings▪︎ Motivate Team members by rewarding and appreciations▪︎ People Management

Gandhinagar, Gujarat, India

▪︎ Provide solutions to each team member▪︎ Solve escalations of Team members▪︎ Communication/meetings directly with onshore US clients▪︎ Preparing reports which includes Quality parameters▪︎ Educate new team members while they enter into the team regarding process delivery ▪︎ Check quality part of all team member's production and provide root cause analysis to client

Gandhinagar, Gujarat, India

▪︎ Email communication with customers/clients▪︎ Build rapport with onshore clients to serve best▪︎ Nature of Request and complaints solving of external customers▪︎ Decrease communication gap between the procedures and external customers ▪︎ Provide training to new comers in the team

Ahmedabad Area, India

▪︎ Build relationship with in-house patients▪︎ Improve the ratio of Happy Patients/Customers▪︎ Solve all the complaints related to Hospital/Hospital staff▪︎ Provide all necessary services within the hospital▪︎ To help/care of patients from admission to discharge procedure

Ahmedabad Area, India

▪︎ Provide best customer service by call/email communication▪︎ Highest Customer Satisfaction after Sale Service ▪︎ Problem Solving of any request or complaints

Education record

Lean Six Sigma Bronze Certification

Eq At Work, Leadership Skills

UDEMY & NASBA CPE CERTIFICATION COURSE

Google Analytics Course, Digital Market Support

Project Management Course, Project Management

Master Of Business Administration - Mba, Business And Personal/Financial Services Marketing Operations

Bachelor Of Commerce - Bcom, Accounting