Roman Khorin Email & Phone Number

• Responsible for the work of the Process Intelligence service team.
• Created, maintained, and monitored HPSM Incident and Request Management process models and several dashboards from scratch that helped to decrease tickets execution duration by 10-20%.
• Created a process model for product analytics of a Process Intelligence service which helped to understand and monitor team and process models usage internal metrics (views, UVs, etc.).

• Responsible for students support and online lessons hosting.
• Conducted more than 100 hours of online lessons for more than 1000 students.
• Average training lessons feedback mark - 4.9 / 5 achieved.

Moscow

• Responsible for data analytics research and dashboards development in Trade&Payment (cart, checkout, payments, order management) application domain.
• Created, maintained, and monitored more than 5 Tableau dashboards for that helped to perform metrics monitoring and speed up product managers decision making.
• Described and put in order the documentation of event data sent to databases from Trade&Payment domain product stages (web + mobile applications).
• Formed requirements, set… Show more
• Formed requirements, set tasks and controlled the rework of the event collection service that made it possible to conduct better analytics in the Trade&Payment domain. Show less

• Responsible for process owners analytical support.
• Created, maintained, and monitored 3 process mining models from scratch (Purchase + Credit services + ITSM) that helped to discover as-is processes, understand their pain points and speed up access time to process data.

• Data preparation for ML models development
• Preparation of documentation on the results of model development

• Responsible for training and tuning machine learning models (random forest, gradient boosting, support vector machines, etc.) and time series models (exponential smoothing, ARIMA and their variations) using Python.
• Successfully passed the IBM SPSS Modeler knowledge exam and received the official certificate "IBM… Show more
• Successfully passed the IBM SPSS Modeler knowledge exam and received the official certificate "IBM Certified Specialist - SPSS Modeler Professional v3" from the PearsonVUE certification center.
• Develoed and implemented a system for predicting TV ratings in a large advertising and communication holding. Show less

Master'S Degree, Business Informatics, 8

Bachelor'S Degree, Business Informatics, 8