Tom Wiseman Email & Phone Number

Manchester, Gb

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Manchester, United Kingdom

Provide professional consultation, support and guidance for team members, colleagues and external stakeholders to assist in professional decision making and translation of statutory regulations, legislation and national guidelines. Delivery of an effective, high quality operational, inspection, compliance and regulation serviceEffectively liaise and engage with customers and stakeholders and ensure quality customer focused services are deliveredProvide effective management, coordination and direction of a compliance and regulation function whilst communicating the authority’s vision, corporate values, aims and objectives. Develop and administer thorough investigative procedures and regulatory protocols. Identify and support the implementation of change and improvements in support of organisational and compliance and regulation strategies. Effectively develop, manage, and quality control multi-agency referral processesUndertake management duties, either through direct line management of a team or through matrix management of a virtual team of officers. Monitor and evaluate service delivery to ensure that performance targets are met and review strategies and procedures as appropriate, aligning them with customer demand and feedback to continually enhance the service. Working within a statutory framework to support with the delivery of Manchester City Council’s statutory enforcement obligations and where necessary liaise with other Council departments or relevant bodies.Provide technical and legislative advice in interpretation and enforcement of relevant legislation to officers across Neighbourhood Services. Assist in the review and translation of statutory regulations, legislation and national guidelines.Work closely with key stakeholders to develop and maintain effective partnerships, linkages and greater coordinated working, ensuring effective community and member engagement and clear channels of communication.

Manchester, England, United Kingdom

Lowestoft

To provide an efficient and effective Housing Options, Homelessness Prevention & Statutory Homelessness assessment Service to meet the Council’s targets and Statutory Homelessness Duties In accordance with part VII of the housing Act 1996 (as amended in 2002) through comprehensive investigative work.Ensure a high quality Housing Options and advice service is given to customers by responding effectively & efficiently to enquiries.Provide consultation, support and guidance for team members, colleagues and external stakeholders to assist in professional decision making and approve specific decisions in relation to the implementation and translation of statutory obligations, legislation and national guidelines.Analyse high volumes of complex and sensitive informationLiaise with relevant statutory, voluntary and private sector agencies to promote joint and partnership working.Specialise in Single homeless with complex needs and lead on all investigations in relation to this.Represent Waveney District Council at local and national multi agency conferences to provide Intel to form national and local policies and strategies.To be the Lead officer from the Waveney District Council Housing Needs team in relation to Anti-Social behaviour and Active communities by providing housing related advice where appropriate and working in partnership to achieve common goals.Management of leasehold Private sector leasing properties, Liaising with partners to ensure all works are completed as required and property maintained to decent homes standard. Report, analyse and create case studies to support applications for central government funding for further resources.Manage, train and create work schedules for outreach support service (MEAM) to enable council and partner objectives to be met in line with project and budget.Monitor budgets and implement new ways of working to allow for best use of funds across the service.

Processing customer orders and enquiries by phone, email and post. Managing client inbox in line with service level agreement.Liaising with and meeting suppliers to maintain timely order processing.Promoting products and upselling to clients where appropriate to meet business targets.Processing payments and refunds in line with company policy.Daily administrative duties as required.

Norwich, United Kingdom

Logging illness and return to work on a daily basis.Creating and updating personnel files, new starters / role changes / change of working hours.Creating and advertising all job vacancies across the organisation and responding to all recruitment posts advertised, compiling applications ready for short listing.Creating publications in line with company principles and objectives and then mail out to partners and stakeholders.Minute taking in weekly and monthly board of governors meetings.Day to day running of the training centre. Creating reservations, taking payment and to set up and co-ordinate the meetings held. This included organising caterers, setting up required electronic equipment and maintaining the training centre on a daily basis.Processing personal expense claims in line with company policies. Providing daily administrative duties as required by the business.

Processing high volumes of customer requests via email, phone and postAmendments to client accounts such as: new account set up, processing payments, account transfers, account closures, cancelling and amending standing orders and direct debits on a daily basis.Adhering to strict Data Protection and Confidentiality Policies.Legal Orders: Fraud and money laundering investigations.Setting out Power of attorney for mortgage contractsOrganising charity work events with partnersGeneral administrative duties as required by the business

Building relationships with prospective sellers, buyers and landlords to increase property offer by Canvassing in local region and maintaining regular contact with known applicants.Visiting prospective clients to conduct valuation reports and prepare listings for sale or rent.Marketing and promoting properties for sale through social media, websites, email and phone.Representing the sellers in negotiation with prospective buyers.Monitoring sales as they proceed and liaising with all interested parties including mortgage brokers, solicitors, surveyors and other estate agents.Keeping up to date with trends in the local residential property market, as well as the commercial market.Accompanying prospective buyers and renters to properties and providing professional advice relating to the property to convert into a sale or let.

To source my own leads and canvass the latest advertisement promotions which include: In print publications, Listings on the Archant Online Local Business Directory as well as a variety of other online advertisements. Working to tight deadlines in a pressurised environment Processing payments in the form of card, cash, and cheque and creating credit accounts for new clients.Booking orders for publication using bespoke software providing mock advertisements for customers and managing new and existing customer accounts. Responding to high volumes of customer enquiries and leads via telephone calls and emails. Creating and managing own work schedule to achieve set targets and KPI’s

Providing specialist advice and demonstrating products to customers.Responding to customer enquires via phone, email or in store.Selling products to achieve KPI’s and set targetsCashing up, banking, booking in/out deliveries, internal transfers, booking in/out repairsCreating rotas for employeesTraining new members of staffOperation of the chemical photo lab for customer orders and daily / weekly maintenance to ensure quality. Developing a range specialised films, C41 Film, Hand assessing slides and other specialised negatives and creating photo-gifts such as mugs, tee-shirts and keying's

Project Management, Pass

Level 5 Diploma, Housing And Human Environments, Pass

Level 4 Diploma, Housing Practice, Pass

A Levels, Photography, C

photography C; Media Studies C; General Studies C

Education record

11 A* - C grades including Maths, English and Science