Emmanuel Twum Email & Phone Number

Rockville, Maryland, Us

Deliver exceptional customer service by addressing borrower inquiries related to payment options, account status, and escrow analysis, resulting in improved customer satisfaction.Create comprehensive Excel sheets for various projects within the mortgage team department, streamlining processes and enhancing reporting accuracy; served as the go-to expert for any Excel-related tasks and technical issues.Utilize advance computer skills and technical proficiency to resolve loan servicing issues, and collaborate with cross-functional teams to improve operational efficiency.

Rockville, Maryland, Us

Efficiently manage IRA forms by accurately filing them away on the ApplicationXtender platform, ensuring streamlined access for the finance teams and compliance with regulatory.Execute the secure disposal of confidential documents through shredding after filingaway the IRA forms on ApplicationXtender

Owings Mills, Maryland, Us

Extensive experience with claims processing, payments, and issue resolution forMedicaid and LTSS programs and skilled at analyzing EOBS to identify and appealimproper claims denials for maximum reimbursement.Deep knowledge of medical billing procedures, and submission guidelines for multiplepayors including commercial, Medicare, and state programs.Proficiency in medical billing platforms and portals including the ability to navigatewebsites to verify eligibility, submit and manage claims, and download reports.Detail-oriented with strong analytical abilities to research and resolve claim denialsthrough valid appeal processes to maximize reimbursement.

Rockville, Maryland, Us

Create and developed financial models to analyze lending risks and identify potential areas for improvement, resulting in a 10% increase in loan approval rates.Assist with the processing and underwriting of consumer loan applications, ensuring compliance with regulatory requirements and internal policies. Identify and resolve loan application discrepancies, resulting in a 20% reduction in application errors and processing delays.Responsible for maintaining accurate loan documentation, ensuring that all information was up-to-date and compliant with relevant laws and regulations.

Created and updated financial records, resulting in a 20% increase in the accuracy and efficiency of bookkeeping processes.Managed and reconciled bank statements, identifying and resolving discrepancies in a timely and accurate manner.Identified and resolved invoicing discrepancies, resulting in a 15% reduction in outstanding accounts receivable balances.

Bachelor Of Science - Bs, Finance And Information Technology

Associate Of Arts - Aa, Business Administration