Thomas Waldron Email & Phone Number

Charlotte, NC, US

• Lead cross-functional team in technical product engineering for the Merchant division, driving strategic design initiatives and scaling product delivery in a rapidly growing business.
• Design Leadership: Guided design strategy and delivered customer experience improvements for the merchant platform, overseeing data research, product discovery and feature intake, and refining processes for multiple.
• Scaling & Collaboration: Scaled the team to efficiently support 24/7 product delivery, recruiting top talent, and collaborating closely with engineering, product, and design teams to ensure seamless integration and.
• Customer-Centric Focus: Delivered product features enhancing merchant experience, focused on both customer satisfaction and business growth. Maintained a culture of delighting customers and team members.
• Design Systems: Implemented design systems and processes that streamlined cross-functional collaboration, resulting in faster delivery of high-quality customer experiences.
• Operational Excellence: Introduced metrics and data-driven methodologies to enhance performance and product value, aligning design solutions with business goals.

New York, NY, US

• Oversaw the Site Reliability Engineering organization for the flagship Loyalty Product platform, focusing on improving customer experiences and driving platform stability across B2C product, supporting millions of users.
• User Experience & Design Strategy: Led initiatives focused on improving real-time user metrics and service reliability to enhance the overall customer experience for the loyalty program and affiliates. This encompassed.
• Leveraged customer experience data to inform product improvements and guide engineering teams in developing user-centered features, enhancing both user satisfaction and product innovation.
• Collaboration & Leadership: Led and coached multiple scrum teams, fostering a collaborative design culture and refining team processes to drive product innovation and efficiency.
• Operational Efficiency: Shipped a next-gen regression test framework, resulting in significant quality improvements, time savings, and an improved product lifecycle.

New York, NY, US

• Led and scaled top talent Technical Product Engineering organization in the payments space delivering features on Bill Pay B2C product, servicing 30 million users across web, mobile, and other channels.
• Team Leadership & Transformation: Managed cross-functional design and engineering teams to launch various B2C and B2B payment features, leveraging machine learning to enhance customer experience.
• Strategic Design Leadership: Introduced design systems and user-centered design processes, streamlining product development for payment systems with a focus on innovation and user needs.
• User Research and Product Experience: Leveraged user analytics, experiments, A/B and Split testing, and other methods to continuously improve customer experience
• Operational Innovation: Spearheaded internal experience improvements, reducing friction and enhancing engineering and design efficiencies across the organization to improve time to market for flagship B2C product.

New York, NY, US

• Directed product design and rapid prototyping for digital bank services, focusing on user-centric experiences and next-gen digital innovation.
• Design Leadership: Led UX design and prototyping for B2C web, iOS and Android applications, including AR rewards and gamification, simplified banking, and AI-driven enhancements to ensure seamless user experiences..
• User Research & Data-Driven Design: Conducted user research and product evaluations to drive design strategy and improve usability for B2B platforms, while leading architecture and guidance with engineering.
• Innovation & Prototyping: Developed proof-of-concepts (POCs) for digital AI and AR experiences to rapidly experiment and refine for customers, fostering a culture of innovation and experimentation.

Aldgate, England, GB

• Led the development of innovative B2C product and B2B platform, focusing on user experience, compliance, and seamless integration with legacy banking platforms.
• User-Centered Design: Drove product design for mobile applications and API experiences, ensuring that user needs were at the forefront of development.
• Rapid Prototyping and Data-Driven Design: Leveraged rapid customer feedback loop and analytics to perform regular UX experiments and refinement
• Cross-Functional Leadership: Managed technical integrations and design systems, facilitating collaboration across teams to ensure regulatory compliance and product success.

Charlotte, NC, US

• Led Solution Architecture, Product Design, and development for high-performance middleware and orchestration engine for Deposits Technology.
• Led Application Architecture and Environment team for Deposits Domain applications, Java EE stack.
• Stabilized application environment on customer-impacting applications through improvements to SDLC / Agile / DevOps processes.

Charlotte, NC, US

• Met with startups to evaluate products for integration
• Product Design around new wallet integrations (V.me, Masterpass)
• Led solutions architecture and business integration with MasterCard / BAC MasterPass API and wallet integration.
• Led architecture and development team for highly-scaled fault-tolerant B2B middleware application connecting systems and service interfaces to business partners, integrating disparate technologies–.NET, Java EE, MSMQ.
• Integrated high-transaction.NET customer communication application with Pega PRPC by building a SOAP API layer.
• Integrated SalesForce.Com applications with SSO, ETL processes, and BPM tools.

Charlotte, NC, US

• Sr. Architect for BAC System Architecture efforts on Divestiture of Balboa Insurance Company application portfolio in 2B sale to QBE Insurance Group.
• Led architecture and development efforts to secure legacy.NET applications with end-to-end encryption, as well as migrating aging SQL Server ETL processes to modern platform.
• Mapped Insurance business domains and process models in support of Enterprise Architecture strategy.
• Managed team of developers and led projects for large-scale transition and conversion.

Operated various LLC businesses providing web design, e-commerce, payments, SEO, SEM, marketing and other solutions to small to mid-size businesses, including numerous corporate clients. Led team of designers and engineers to deliver flawless customer experiences.Crafted custom web applications, data / app integrations, and multi-tenant software supporting.

Charlotte, NC, US

• Led.NET Architecture efforts for Global Markets Research and Innovation team.
• Managed lifecycle and strategy for enterprise.NET application framework supporting high transaction Markets applications.
• Integrated.NET applications with enterprise source code search engine.

Charlotte, NC, US

• Hands-on architect and software development team manager.
• Led bank-wide Microsoft TFS Pilot program, through.NET and ALM CoEs, achieving core designation on technology, and integrating BAC, Countrywide, and Merrill investments.
• Led team of.NET developers through major overhaul of applications to comply with CARD Act legislation.
• Architected comprehensive.NET security and instrumentation suite for WCF middleware API.

Charlotte, NC, US

• Architected and led development for large-scale SOA platform, processing research, settlement, and reconciliation of card transactions. Employed SOA architecture, extensive ETL with SQL Server and mainframe data.
• Supported wide-scale integration of systems between legacy bank and MBNA during merger.
• Led architecture and development for.NET software development team of ~30 developers.
• Introduced Microsoft Team Foundation Server to the bank, and led first POC.

• Designed and developed web, smartclient, and backend applications using C#, VB.Net, and SQL Server, integrating with overall enterprise architecture.
• Responsible for development standards and code reviews. Ensured compliance with HIPAA and Sarbanes-Oxley regulations.
• Led development of customer-facing service portal and backoffice suite, encompassing several critical applications. Distributed application architecture, high-security implementation, heavy use of SOA patterns and WS-*.
• Designed enterprise SOA frameworks for managing security, logging, and reporting.
• Integrated.NET web applications with business partner’s J2EE document management platform, using SOAP / WSE.

• Provided technical leadership for.NET development team. Designed and implemented web and client-server applications deployed to high-volume payment and healthcare transaction environments using C# and SQL Server..
• Played key role in architecture of corporate website, composed of myriad applications serving health care beneficiaries, medical providers, and government partners. Implemented stringent security requirements for.
• Developed secure web-based fee payment application for processing credit card and ACH payments. Integrated third-party J2EE IVR system by designing custom web service API.
• Implemented batch processes to monitor applications and integrated.NET applications with mainframe applications.
• Identified extensive security holes in legacy web applications, architected and implemented mitigations.

• Worked for various boutique web design shops as well as an independent contractor.Designed and developed websites and e-commerce sites using ASP / VB, ColdFusion, Perl/CGI, and PHP. Created website designs in.
• Developed and maintained high-traffic websites with social and collaborative features.
• Developed shopping cart and fee payment application for travel agency website, using ColdFusion and SQL Server, integrated with SOAP-based payment processing API.
• Built comprehensive website search and indexing engine using ASP and SQL Server.
• Developed and maintained web applications using PHP and MySQL.

Education record

Education record