- Gathering requirements from client stakeholders, aligning technological solutions with business requirements, and working with SME experts to achieve said goals.- Leading a Change Request (CR) team with full responsibility of the CR deliverables. - Responsible for documentation, Test scripts review and demo sessions.- Crisis management – successful resolution within tight timeframes.- Handling contract renewal with legal team to ensure business continuity with clients.- Handling billing and payment updates.

Responsibilities undertaking:‐ Prepared brief test plan before the commencement of testing phase‐ Involved in timeline planning which includes how many resources neededto complete UAT execution‐ Working directly with business analyst to understand business requirements‐ Coordinate with business users in executing UAT which includes preparing test cases withstakeholders

Accenture CAS and Accenture NewsPageHave obtained various positions as cross-functional training during my tenure with Accenture NewsPage to help propel myself forward to increase product knowledge on the solution services provided. IT Customer Service Responsibilities :- Managing client issues whilst trying to resolve within the agreed SLA.- Respond to questions and concerns related to the services offered in DMS for MY/SG/BN market.- Answer user telephone calls & emails on issues and escalate accordingly.- Maintain up-to-date information on licensing for different distributors for invoicing purposes.- Developed good & emphatic relationship with users.- Resolved service issues promptly with consistent follow-up in the fixing progress for users.- Liaise with engineers across different regions to provide better understanding regarding issues reported by users and attempt to simulate the steps to reproduce the issue. - Maintain up-to-date on different logics for different projectsQuality Assurance Responsibilities :- Understand Change Request (CR) raised by client with Project Manager to test new logic.- To test different scenarios with newly implemented logic in existing/new project to ensure it can cater and cope in all possible scenarios.- Performed regression testing to ensure that the device is fully compatible with the standard new version of DMS application.- To liaise with engineer to pinpoint the bug when it fails one of the scenario to assist in quicker bug fixing.- Developed basic SQL knowledgeProject Team Responsibilities :- Involved in consulting with existing client across different countries to evaluate current business needs and provide best solution accordingly.- Raising CR to client after solution has been accepted and ready to sign off by client.- Monitor existing issues and update client as and when needed basis.- Assist in compiling and writing functional & technical specification document.

Backend operations & Logistics