Twyla Beets Email & Phone Number

Assist with answers to questions, explain the criminal justice process, and personally provide court support to crime victims and witnesses. Personally serve as liaison between the victim and District Attorney and, as liaison, refer victims to other agencies. Maintain caseload of over 500 files including misdemeanors, felonies and juveniles. Generate interstate and local travel arrangements for victims and witnesses to court appearances.

As a benefits center representative, I answered inbound calls from participants about their pension and 401(k) benefits plans. At the request of the plan participants, changed PIN numbers, changed contribution rates, set up loans and withdrawals, and discussed mutual fund investment options. As project manager for the last year of employment, I reviewed Domestic Relations Orders to determine their qualified status. Monitored and scored customer service calls of the team and met with each… Show more As a benefits center representative, I answered inbound calls from participants about their pension and 401(k) benefits plans. At the request of the plan participants, changed PIN numbers, changed contribution rates, set up loans and withdrawals, and discussed mutual fund investment options. As project manager for the last year of employment, I reviewed Domestic Relations Orders to determine their qualified status. Monitored and scored customer service calls of the team and met with each team member to discuss findings. Developed creative concepts for team motivation. Trained new employees. Show less